JOB ID #8660126132
|Posted:||December 14, 2016||Terms:||Part Time Employee|
|Expires:||March 14, 2017||Experience:||2-5 years|
|Location:||West Chester, PA||Education:||High School|
|Category:||Customer Service||Base Pay:||Hourly|
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Ascension Press is seeking an enthusiastic, customer-focused, and passionate customer service representative. This part-time position plays a key role in the customer service experience. Requirements include a high level of professionalism, hospitality, problem-solving, and attention to detail, as well as the ability to handle numerous issues and tasks simultaneously. Since this position serves as a liaison between our customers and our company, prior customer service experience in a fast-paced environment is required, preferably in a call center or phone-based help desk.
Understand, practice, and exemplify the values and mission of Ascension Press.
Greet customers warmly and ascertain their needs in a professional manner.
Receive high volume of inbound / outbound calls related to order placement, refunds, account questions, digital platform questions, billing, cancellations, and related inquiries.
Resolve customer requests via phone, or email.
Consistently meet metric goals; phone, email response, ticket resolution, and customer satisfaction.
Maintain strong knowledge of all company products and services.
Accurately explain company products, services, promotions, and special offers.
Open new customer accounts by recording key contact and billing information.
Utilize technology to handle high call volumes and manage account details.
Work with the customer service manager to ensure high quality service.
Effectively implement and communicate changes in policies or renewals to customers.
Identify situations that require immediate action by sales or other departments.
Collect and prepare information regarding overall customer service functions.
Perform various administrative tasks, including filing, copying, scanning, faxing, and data entry.
Contribute to team efforts as needed as well as perform other duties as assigned.
Attend and participate in weekly customer service-related meetings.
Possess excellent customer service and interpersonal skills.
Maintain a positive, professional phone presence.
Ability to be flexible and adaptable in a fast-paced, collaborative environment.
Possess the skills to handle multiple tasks while working independently.
Must be comfortable with technology and have the ability to acquire new tech-related skills, as needed.
Possess the ability to communicate effectively and professionally, both verbally and in writing, to a variety of audiences, primarily via email.
Consistently maintain a customer-focused attitude.
High school diploma or equivalent.
3+ years experience in customer service role; call center experience preferred.
Prior experience supporting a digital platform.
Proficiency in Microsoft Office, particularly in Word and Excel
Familiarity with Mac-based platform with Google-Drive, Email, Hangouts, Documents, Calendar, Sheets.
Ability to type 40+ wpm.
Prior experience with CRM system.
Ascension Press offers a faith-filled, team environment. You will be able to use your professional demeanor, courteous approach, and excellent communication skills to deliver a superior experience for every Ascension Press customer.
If you would like to be part of our dedicated and talented organization, please include your resume, cover letter, and salary requirements (or current compensation range).
Due to the anticipated high volume of responses, only qualified candidates will be contacted.
Company Mission: To present the truth and beauty of the Catholic faith as the sure path to authentic happiness in a hurting world. Through powerful media and shared group experiences, we strive to answer the longings of the human heart with the transformative power of the Gospel.
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