Member Services Support Specialist - Customer Service Rep

Job Description

Position Overview
The Customer Service Representative / Support Specialist provides administrative and customer service support to Account Managers while delivering high-quality service to CMG members. This role involves handling day-to-day service requests, supporting account management activities, and ensuring accurate documentation and communication across multiple systems and stakeholders.

Key Responsibilities
• Provide administrative and customer service support to Account Managers and members.
• Assist in the preparation of presentations, proposals, and other client materials.
• Issue certificates of insurance and process policy-related changes, including property and vehicle updates.
• Maintain accurate and organized electronic files and documentation.
• Respond to member inquiries and provide timely, professional customer service.
• Support special projects and initiatives as assigned.
• Perform routine office and administrative tasks to support departmental operations.
• Collaborate with team members to ensure efficient service delivery and a positive member experience.

Qualifications
• High school diploma required; associate or bachelor's degree preferred.
• Minimum of two years of customer service or office clerical experience required.
• Prior experience in an insurance agency or related environment preferred.
• Strong verbal and written communication skills with a focus on customer service.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer technology.
• Ability to work independently as well as collaboratively within a team environment.

Benefits
• Competitive salary
• Paid holidays, vacation, and sick leave
• 403(b) retirement plan with company match
• Paid life and AD&D insurance and long-term disability coverage
• Paid job-related continuing education
• Comprehensive medical, dental, and vision insurance
• 36-hour work week with Friday afternoons off
• Flexible scheduling available after 90 days
• Relaxed business casual dress code

Catholic Mutual Group is an equal opportunity employer.

About the Employer

As a part of the Catholic Church, Catholic Mutual is the leading provider of property, liability and employee benefit coverage and related services for the Catholic Church in North America, currently serving more than 134 Dioceses and Archdioceses and over 200 Catholic religious orders and institutions in the United States and Canada. www.catholicmutual.org