Engagement Service Coordinator

Job Description

Engagement Services Coordinator

Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief, and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.

Position Title: Engagement Services Coordinator
Department: PCS, Box of Joy
Reports to: Operations and Administration Manager
Position Location: Remote
Position Summary: Temporary Part-time with the potential to become permanent.

The Engagement Services Coordinator supports the PCS department by engaging constituents who primarily participate in the Box of Joy ministry, although they may also support with administrative efforts around Food Packing Events, Outreach Priests, and other ad hoc programs. This role is focused on creating an exceptional constituent experience through proactive outreach, accurate data verification, and relationship-building.
The Coordinator will be responsible for inviting groups within an assigned portfolio to participate in various engagement opportunities like Box of Joy. They will also research participant information, conduct welcome and follow-up calls, and serve as a trusted resource for assigned constituents. The position is regional in nature, aligning with other PCS teammates, and emphasizes ownership of constituent satisfaction, collaboration with Development and Engagement Officers, and identification of potential engagement and fundraising opportunities.
Educational or Certification Requirements:
• Associate's degree preferred.
Experience Requirements:
• One to three years of customer service, call center, donor relations, or constituent engagement experience preferred.
• Sales and/or Marketing experience preferred.

Knowledge, Skills, & Character Required:
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.
• Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.
• Believes in and supports the mission and ministry of Cross Catholic Outreach and agrees with the conduct policies and expectations of Cross Catholic Outreach.
• Ability to interact with individuals at all organizational levels; conducts self in a joyful, polite, and professional manner.
• Strong interpersonal and verbal communication skills with the ability to build rapport over the phone.
• Demonstrates a motivation to provide fast, accurate and complete customer service and a positive experience always to all employees, donors/constituents, and management.
• Highly organized with strong attention to detail and follow-through.
• Ability to research and verify donor/constituent information accurately.
• Takes initiative, ownership, and responsibility for assigned relationships and outcomes.
• Ability to identify additional engagement or fundraising opportunities and communicate them appropriately to Development Officers.
• Uses resources effectively to generate solutions; takes initiative when resolving problems.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office products (Excel, Word); experience with CRM systems preferred.
• Self-starter with the ability to manage multiple priorities and work collaboratively across teams.
Duties:
Duties: Assist the Parish & Community Services team year-round.
• Conduct welcome and follow-up calls to parish and community service participants across assigned initiatives.
• Research, verify, and update constituent information to ensure accuracy and a seamless engagement experience.
• Serve as a primary point of contact and resource for assigned constituents, responding to questions and guiding them through participation opportunities.
• Develop and maintain positive relationships with constituents within an assigned geographic region.
• Take ownership of constituent satisfaction and proactively address concerns or questions.
• Document interactions, updates, and insights accurately within the CRM system.
• Identify and communicate potential fundraising or deeper engagement opportunities to the appropriate Development Officer.
• Collaborate closely with PCS teammates to ensure consistent communication and regional alignment.
• Support Box of Joy, Food Packing Events, Outreach Priest and other PCS initiatives as needed.
• Maintain metrics, reports, process documentation, customer service logs and training.
• Monitor weekly, monthly, quarterly and annual activity to achieve goals; provide accurate and timely pipeline reports.
• Assist with special projects and other duties as assigned by PCS leadership.

About the Employer

We mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ.

Our
Vision
All Catholics around the world united in overcoming material and spiritual poverty