Engagement Officer

Job Description

Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief, and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.

Best Christian Workplace Certified 2026

Position Title: Engagement Officer

Department: Parish and Community Services (PCS)
Position Location: Remote
Report to: Engagement Manager, PCS

Position Summary: The Engagement Officer will be responsible for leading ministry staff and volunteers to accomplish the engagement and financial goals of the Box of Joy Ministry, Food Packing Events, and other PCS Initiatives. The main priority rests in inviting parishes, schools, and groups to participate in these engagement projects while building relationships and raising funds for the work of Cross Catholic Outreach. This position requires sensitive interaction with internal and external stakeholders, especially ministry leaders within the Catholic Church. They will work closely with the Engagement Manager and PCS Senior Director to motivate and empower communities to reach both the organization's and the department's strategic engagement and financial goals.

Educational or Certification Requirements: Bachelor's degree or commensurate experience
Experience Requirements: Minimum 3 years of fundraising and non-profit experience preferred. Equivalent experience, such as sales, will be considered at the discretion of management.

Knowledge, Skills & Character Required:
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.
• Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.
• Believes in and supports the mission and ministry of Cross Catholic Outreach and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach.
• Must have an intimate knowledge of the Catholic Church and the structure of Catholic parishes and schools.
• Expertise with Fundraising Tools and Volunteer Management Systems: Demonstrated a high level of understanding and aptitude for CRMs, techniques, and tools used in the engagement, management, and training of volunteers.
• Professionalism and Interpersonal Skills: Ability to interact with individuals at all organizational levels; conducts self politely and professionally.
• Emotional Intelligence and Leadership: Leadership skills and high EQ, fostering effective team dynamics and compassionate guidance.
• Volunteer and Team Engagement Experience: Volunteer/Team recruitment and engagement experience, with a track record of inspiring participation and collaboration.
• Entrepreneurial Mindset: Self-starter who takes initiative on reaching and exceeding goals by both working independently and within a team setting, and contributing to a supportive and results-driven environment.
• Faith-Based Commitment: Commitment to Christian-based fundraising and engagement, with alignment to the mission and values of the organization.
• Multitasking and Problem-Solving Abilities: Proven ability to manage multiple tasks and projects simultaneously and resolve problems quickly.
• Strong Communication Skills: Excellent oral and written communication skills, in English, as well as superior interpersonal, organizational, and motivational skills.
• Technical Proficiency: Strong technical skills and proficiency with Word, Excel, PowerPoint, Outlook, and Data Systems.
• Willingness and Ability to Travel: Ability to travel internationally (1x per year) and domestically as required for meetings, donor visits, and events ( up to 10x per year); ability to accompany donors and staff on international vision/mission trips to visit CCO projects in developing countries.
• Ability to lift to 50 pounds.
Duties:

Fundraising & Donor Engagement
• Responsible for organizing and executing initiatives to build relationships and partnerships to garner participation and sponsorship for PCS initiatives, including, but not limited to, the Box of Joy ministry and food packing events.
• Establish positive relationships with donors in various sectors of the Catholic Community.
• Identify new donors and organize initiatives (mission trips, food packing events, etc.) to solicit funding and promote long-term engagement.
• Lead efforts to secure partnerships with Catholic organizations and groups.
• Represent the ministry and the PCS Department in staff and other meetings as necessary.

Strategic Planning & Internal Collaboration
• Collaborate with PCS directors/managers to develop and implement fundraising strategies for Food Packing events, Box of Joy, and/or general fundraising opportunities.
• Develop procedures/tactics to ensure project/department milestones/goals are met and adhere to approved budgets.
• Work closely with other department directors and managers to ensure effective coordination of effort with their initiatives and to reinforce the prospect relationship continuum.
• Take on additional tasks as directed by supervisor and spearhead special projects as assigned.

Monitoring, Reporting, and Documentation
• Monitor weekly, monthly, quarterly, and annual activity to achieve goals; provide accurate and timely pipeline reports.
• Uphold process protocols for organization and department related to donor records and accurate documentation of all interactions with donors and groups.
• Constructively share feedback to improve processes and strategies.
• Work closely with the Marketing and Communications Team for effective implementation of mass communications for volunteers and prospective volunteers.
• Other duties as assigned.

About the Employer

We mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ.

Our
Vision
All Catholics around the world united in overcoming material and spiritual poverty