Donor Database and Gift Processing Manager

Job Description

The Franciscan Monastery of the Holy Land is a peaceful and prayerful sacred space of pilgrimage and service rooted in the Catholic faith and the Franciscan tradition, located in the Brookland "Little Rome" neighborhood of Washington, DC. The Monastery and its partner nonprofit, the Commissariat for the Holy Land, serve as the U.S. fundraising and outreach arm of the Franciscan mission in the Holy Land. Through charitable support and public education, they help sustain Christian communities, maintain holy sites, and provide humanitarian, educational, and pastoral assistance throughout the region.

The Monastery is seeking a full-time, in-person, on-site Donor Database & Gift Processing Manager to join our Mission Advancement team. Reporting to the Development Director, this individual will oversee our Raiser's Edge/NXT database and gift management process to ensure excellent donor advocacy. Preferred start date is immediate.

The Monastery offers a competitive benefits package including health, dental, vision, a 403(b) plan, as well as the potential for meaningful, long-term work. Besides the peaceful, beautiful gardens and church, the Monastery also offers free parking.
Key Responsibilities

Principal Database duties include but are not limited to:
• Maintaining database accuracy through careful entry and thoughtful cleanup of legacy data
• Improving database rules, structures and workflows to enhance data reporting and integrity
• Ensure confidentiality regarding donors and the internal business of the Monastery
• Use online data mining for missing or incomplete information to maintain database integrity
• Oversight of automated and manual gift entry across all giving platforms
• Depositing and proper coding of donations, including paper checks and electronic transactions
• Reconciliation of fundraising and accounting departmental data
• Generation of acknowledgement letters, year-end statements, and other mailings
• Vendor coordinator for appeals/gift letters
• Updating/maintaining online giving forms and event forms
• Production of donor/gift reports and queries
• Analysis of donor giving data
• Supervision of external vendors as needed

Development/Mission Advancement assistance includes but is not limited to:
• Supporting event planning and execution
• Assisting in special donor events or meetings, sometimes outside of normal working hours
• Donor relations and stewardship
• Planned/Legacy Giving Program - creation and maintenance assistance
• Responding to requests for information from donors and others in a friendly, professional manner

Required Qualifications, Skills, & Competencies:
• Very strong Raiser's Edge expertise
• 3 years or more of related experience, preferably in a development or nonprofit setting
• Knowledge of fundraising best practices in gift processing, stewardship, and donor relations
• Computer proficiency in Windows, Microsoft Office 365
• Exceptional organizational skills and ability to prioritize tasks
• Strong communication skills both verbal and written
• Friendly and courteous demeanor with ability to take initiative and receive direction
• Employees must conduct themselves with integrity and act in a manner consistent with the official teachings, doctrines, laws and policies of the Roman Catholic Church.
• Employees must complete VIRTUS Training, including background check and fingerprinting.

Preferred Qualifications
• BA/BS degree preferred
• Graphic design and appeals management skills a plus
• Proficiency in MacOS a plus
• Experience managing external vendors

Work Schedule
• Full-time on site. Occasional evening or weekend availability for meetings and events.

Salary Range
• Commensurate with experience and qualifications.

Equal Opportunity Statement
• The organization is committed to fostering a respectful and inclusive workplace consistent with its religious mission and applicable laws.

APPLICATION PROCESS: To apply, please submit a cover letter, resume, and at least two references to HR@myfranciscan.com.

Please visit www.myfranciscan.org to learn more about the Franciscan Monastery and the work of the Holy Land Friars.

About the Employer

The Franciscan Monastery in Washington, D.C. is a national shrine that sustains the 800-year mission of the Franciscan Friars in the Holy Land by serving as a "Little Jerusalem" in America. It serves America's Holy Land pilgrims through education, fundraising, recruiting vocations, promoting pilgrimages and providing pastoral ministry locally to religious, lay Catholics and to all of good will.
The Franciscan Monastery is home to a thriving Holy Land Franciscan community; self sustaining and capable of fulfilling its mission on behalf of the Holy Land, its Friars and the Church Universal.