WordPress Support Specialist
Diocesan
Byron Center, MI
Job ID#:
15594171480
Posted:
August 18, 2025
Expires:
October 17, 2025
Category:
Customer Service
Terms:
Full-Time Employee
Experience:
0-2 Years
Education:
High School
Base Pay:
Hourly
Send applications or inquiries to: cmhvY2hAZGlvY2VzYW4uY29t
Apply by Email
For your privacy and security, when applying for a job, never provide your social security number, credit card number or bank account information to a prospective employer. To use this website, you must accept and comply with our Terms of Service.
Report This Listing
Report This Listing
Job Description
We are looking for a WordPress Support Specialist to add to our Digital Products Team. The ideal candidate should have experience maintaining WordPress websites as well as experience troubleshooting a wide array of website problems. The right candidate will have the ability to communicate creatively and effectively with users of various knowledge levels. Above all else, a strong customer-first mentality is key.Responsibilities:
-Provide exceptional customer service and maintain a customer-first perspective at all times.
-Assist our client base with the maintenance of their current WordPress website.
-Responding to case tickets (CRM) from clients for support or enhancements via email and live calls.
-Research and implement fixes for website plugins and libraries.
-Effectively manage details and work collaboratively with the team.
-Thoroughly document all interactions, changes, and updates performed.
-Have a personal sense of ownership for all aspects of their work.
Skills:
-Strong customer service skills.
-Experience working in a call-center environment.
-Ability to solve problems creatively and effectively.
- Ability to accept feedback and develop positive relationships with clients and colleagues.
-Proven work experience as a web developer or in web content management (CMS) role is preferred.
-Strong WordPress experience.
-Able to answer phones and communicate clearly using internal and external communication systems.
-Exceptional time management skills, self motivated, and reliable.
-Desire to learn new skills.
-Bilingual (preferred)
Schedule:
8 hour shift (9-5)
Monday to Friday
Some on-call weekend shifts may be needed. As this is a support position, some work time may extend past 5 PM.
Work Location:
In-person full time role in Byron Center, MI 49315. Though this is an in-person role, there is currently a hybrid work-from-home model in place: Monday, Tuesday and Wednesday in the office and Thursday and Friday from home after the training period concludes. (Typically 3 months, but will be largely dependent on the candidates progress)
Pay:
$19-22$ per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off accrual begins on day one!
Vision insurance
Schedule:
8 hour shift