Church Database Software Support Specialist

Job Description

Diocesan is seeking a Church Database Support Specialist on our Digital Products Team.

This role supports Catholic parishes and diocesan offices by assisting clergy and parish staff with church management software used for parishioner records, sacramental data, contributions, and reporting.

This position is ideal for a Catholic professional who desires to use their technical, administrative, and communication skills in service of the Church's mission. This is a full-time, primarily in-office position located in Byron Center, Michigan. After completing an initial training period, the role is eligible for a hybrid schedule with remote work on Thursdays and Fridays.

Note:
-Only those candidates who live within a reasonable and commutable distance to Byron Center, MI will be considered. ("reasonable" has been defined as 30 minutes of the Metro Grand Rapids area.)

Compensation:
-This position is a full time benefits eligible hourly position.
-40 Hours weekly, Monday through Friday between 8am-6pm

Position Responsibilities:
-Provide technical and database support to Catholic parishes and diocesan offices
-Respond to support requests via phone and email with patience, professionalism, and pastoral sensitivity

Assist parish staff with:
-Parishioner and household records
-Sacramental records (Baptism, Confirmation, Marriage, etc.)
-Contributions, pledges, and parish reports
-User access, permissions, and data integrity
-Document and manage support cases using CRM/ticketing software
-Communicate clearly with parish staff regarding issue status and resolution
-Lead parish onboarding sessions and provide software training to parish personnel
-Collaborate with fellow team members during weekly support meetings
-Carry out additional duties as needed in support of Diocesan's mission

Qualifications:
-Practicing Roman Catholic in good standing with the Church preferred.
-Familiarity with parish life, Catholic terminology, and diocesan structures
-Strong commitment to serving the Church with professionalism and integrity
-Excellent verbal and written communication skills
-Strong attention to detail and organizational skills
-Ability to work independently while also contributing to a collaborative team
-Reliable attendance and strong work ethic
-Comfort working in a phone-based support environment

Preferred Experience & Technical Skills:
-Experience working in a parish, diocese, or Catholic organization
-Parish administrative or bookkeeping experience is strongly preferred
-Experience with church management software (PDS or similar systems preferred)
-Experience using CRM or support ticketing systems
-SQL and/or Microsoft Access experience strongly desired
-Solid understanding of database and data-entry best practices
-Bilingual candidates are encouraged to apply-

Benefits:
-Medical and prescription coverage
-401(k) with company match
-Life insurance for employee and dependents
-PTO accrual starting on day one

Why Work at Diocesan?
-At Diocesan, our work directly supports the mission of the Catholic Church across the United States. This role offers the opportunity to serve parishes and clergy while applying technical skills in a meaningful, faith-centered environment.

About the Employer

We are the leading provider of Catholic communication solutions, serving the growing needs of the Catholic Church with distinction for over 63 years. With offices in Austin, TX, Orlando, FL, Columbus, OH, Grand Rapids, MI, and Harrisburg, PA, we can provide products to the entire country. Our innovative product line has us poised for even faster growth to serve the changing needs of the Church as it ventures deeper into the digital communications age.