Customer Service Representative

Job Description

J.P. McKeone Insurance Agency, a Catholic business located in the Ann Arbor/Dixboro area, is seeking a part-time Customer Service Representative to join our team.

This hourly position includes responsibilities such as answering phones, assisting clients, resolving customer service matters, communicating with customers, and maintaining our client database.

The ideal candidate will have:
• Excellent communication and interpersonal skills
• Proficiency in basic math calculations
• Strong organizational abilities and the capacity to prioritize tasks
• Proficiency in Microsoft Outlook
• A proactive approach to problem solving
• Willingness and ability to learn about insurance products and our customer relationship management software
• A high school diploma (or equivalent) is required.
• Prior customer service experience is preferred.
• Basic Spanish communication skills are helpful but not required.

If you are interested or know someone who may be a good fit for our small Catholic business, please contact Joe McKeone by email or phone: jmckeone@mckeone.com or 734-662-8100.

About the Employer

We provide trusted insurance guidance with integrity, personal care, and dependable service. We honor God through honest work and compassionate service as we help individuals and organizations protect the people and blessings entrusted to them. We support our Catholic staff by honoring holy days of obligation and fostering a culture of prayer by remembering one another's intentions.

Our agency has been serving the community for over 30 years in the following areas:

Business Insurance: Ranging from property insurance to general liability and worker's compensation.

Personal Insurance: Home, auto, personal umbrella, boat, property insurance.

Nonprofit Services: Specialized insurance for charitable service agencies, schools and other non-profit organizations.