Front Office Manager

Job Description

About Us

McCarthy & Akers, PLC is a client-focused estate planning law firm dedicated to helping families protect their assets and plan for the future with clarity and confidence. We are a values-driven team that believes in doing meaningful work with integrity, faith, and excellence. As we grow, we are looking for a sharp, dependable, and personable Front Office Coordinator to serve as the welcoming first point of contact for our clients and to keep our office running smoothly.

Position Summary

As Front Office Coordinator, you will present a professional and prompt first impression of the firm for our clients while supporting the day-to-day operations of the office. You'll serve as an internal point of contact between our team, our partners, and our clients while maintaining a warm and professional "face" of the firm for anyone who walks in our doors.

This role suits someone who is self-motivated and thrives when trusted to own their responsibilities - someone who brings a warm client presence and hospitality instincts, careful attention to detail, and the organizational talent to juggle multiple tasks.

Key Responsibilities

Reception/Hospitality
• Greet clients in the office with a warm and professional hospitality
• Manage schedules, correspondence, and day-to-day administrative tasks for firm leadership
• Maintain cleanliness and presentability of lobby and conference rooms
• Keep front-office items stocked and readily available

Front Office
• Perform regular walkthroughs of office spaces to identify needed repairs, cleaning, or improvements
• Improve and maintain organization of office supplies and assets
• Field issues related to phones, IT, and other office infrastructure, and notify appropriate support teams
• Coordinate contractors for repairs, cleaning, and outdoor maintenance
• Regularly identify and propose improvements for office spaces and hospitality practices to leadership
• Coordinate rent collection, repairs, and leasing of neighboring rentals as needed

Qualifications

Education & Experience
• High school diploma and/or associate's or bachelor's degree a plus
• 2+ years of experience in customer service, reception, administrative support, or a similar role
• Experience in a law firm or professional services office a plus

Skills
• Highly self-motivated - you do your best work when trusted to own your responsibilities
• Strong organizational and administrative skills; comfortable juggling multiple priorities
• Warm, professional client presence - in person, on the phone, and in writing
• Careful attention to detail, including intuitive ability to recognize defects and needs in building maintenance
• Proficiency in Microsoft Office and Google Suite
• Comfortable learning new platforms and tools quickly

Our Values

Culture fit matters deeply to us. We look for people who genuinely embody these qualities - not just on paper:
• Driven to go above and beyond in service of clients and colleagues
• Holistic in approach - solving problems with the full picture in mind
• Authentic in how you show up, both with clients and within the team
• Candid in communication, with the courage to say what needs to be said
• Committed to building up families, colleagues, clients, and the broader community

Compensation & Benefits

• Industry-leading flexible time off and recreation opportunities
• Salary range: $44,000-52,000, based on experience
• Retirement plan
• Real growth opportunities in a thriving and supportive team
• Work that matters in the lives of families and business owners
• A culture rooted in balance, integrity, faith, and professional excellence

How to Apply

To apply, please email your resume and a brief cover letter to Matteo Stocco at mstocco@mccarthyakers.com.

About the Employer

Our purpose is to build stronger families and communities. In particular, our niche is Legacy Planning, meaning that we assist families and individuals with transferring wealth, values, and traditions through trust-based estate planning and family communication tools in the most simple, comprehensive, and cost-effective manner. We believe in doing meaningful work with balance, integrity, faith, and professional excellence.