Customer Experience Agent

Job Description

Apply Here: https://forms.monday.com/forms/a8c795bfb7c11a53147dccb34c56bd84?r=use1

Essential Duties and Responsibilities:
* Provide support to the customers, team, manager, and company that reflect the core values and mission of the company.
* Serve customers by providing product and service information and resolving product and service problems.
* Attract potential customers by answering product and service questions and suggesting information about other products and services.
* Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
* Participate in daily stand up meetings with the team.
* Fully understand the workflow and the operation of the phone software.
* Hold him/herself and others accountable
* Communicate effectively with both internal and external customers in English
* Cross train in live chat, phones, and back office tasks
* Engages with customers via a company's email software to answer customer questions and resolve issues.
* Maintain accurate customer records by updating account information.
* Contribute to team effort by accomplishing related results as needed.
* Fully understand the workflow and the operation of each agent function.
* Have technical skills in multiple applications such as communication, spreadsheets, and collaboration platforms

Knowledge/Critical Skills:
* Touch Typing/data entry with accuracy and completeness
* Extreme multitasking skills
* Communication skills both written and spoken English
* Ability to have empathy while using available resources
* Industry knowledge
* Strong decision making
* Positive attitude

Benefits:
The following benefits are provided by Trinity Road LLC, subject to eligibility requirements:
• Competitive salary
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short- and long-term disability insurance
• Health Savings Accounts and Flexible Spending Accounts
• 401(k) with match
• Paid time off
• Paid Holidays
• Opportunities for professional development and growth.
• Team member discounts.
• A supportive and collaborative work environment.

Apply Here: https://forms.monday.com/forms/a8c795bfb7c11a53147dccb34c56bd84?r=use1

About the Employer

Trinity Road is a leading multichannel distributor of religious and inspirational products. Guided by our brand promise-Truly Caring. Truly Catholic.-we strive to inspire faith and enrich lives through our diverse offerings. Our brands include The Catholic Company, the world's foremost provider of Catholic books, gifts, and religious articles; Catholic Coffee, offering ethically sourced, hand-roasted coffee grounded in faith; Good Catholic, a platform delivering life-changing digital content for spiritual growth; and Rosary.com, an online boutique specializing in Marian gifts and handmade rosaries. We exist to promote Truth, Goodness, and Beauty by providing outstanding products and services to our customers that honor God and our community.