Helpline Advocate
Aid for Women
Chicago, IL
Job ID#:
4123170589
Posted:
June 23, 2025
Expires:
August 22, 2025
Category:
Customer Service
Terms:
Full-Time Employee
Experience:
0-2 Years
Education:
Undergraduate Degree
Base Pay:
Salary
Send applications or inquiries to: amNyYW1lQGFpZGZvcndvbWVuLm9yZw==
Apply by Email
For your privacy and security, when applying for a job, never provide your social security number, credit card number or bank account information to a prospective employer. To use this website, you must accept and comply with our Terms of Service.
Report This Listing
Report This Listing
Job Description
Aid for Women is seeking a full-time Helpline Advocate at our Chicago Loop location.The Helpline Advocate is responsible for providing abortion-alternative support to Aid for Women clients through the scheduling of client support services. The Helpline Advocate must possess a passionate commitment to Aid for Women's vision and mission, which include a strong commitment to pro-life and sexual integrity values.
The Helpline Advocate's responsibilities include: being the frontline point of contact for all inbound calls to the Helpline during business hours, ability to convert a high percentage of contacts to scheduled appointments, ability to educate callers on all services offered, ability to de-escalate issues using customer service soft skills, scheduling all appointments that were booked online using the scheduler tool, completing accurate and timely documentation of every inbound contact, completing accurate reporting on a monthly, quarterly, annual, and as-needed basis. Candidates for the Helpline Advocate position must have completed a Bachelor's degree and possess excellent interpersonal, oral and written communication skills, and strong customer service, call center, or sales experience.
To be considered for this position, please submit cover letter, including a pro-life statement, resume and three references to Joanne Crame, Clinic Manager, at jcrame@aidforwomen.org or visit https://helpaidforwomen.org/employment. No phone calls please.
About the Employer
Founded in 1978 on the faith and teachings of the Catholic Church, Aid for Women helps thousands of women each year who find themselves facing unexpected pregnancies. Aid for Women operates 8 pregnancy care centers and 2 maternity homes. Each woman is provided with the emotional, practical and spiritual support she needs to choose life for her unborn baby and to provide a better future for her and her children. Our life-affirming services are offered to clients free-of-charge.For more information about Aid for Women, visit our website at www.helpaidforwomen.org or call (312)621-1107.