Viewer Services Representative

Job Description

VIEWER SERVICE REPRESENTATIVE
Irondale (Birmingham), AL. (Onsite)

HOW YOU WILL IMPACT THE BIG PICTURE:
You'll play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings.

WHAT YOU WILL DO:
• Be the face of EWTN by answering audience questions via various forms of communication, including telephone, internet and written correspondence.
• Respond to questions relative to Friary, Marketing, Production, Programming, Radio, Theology and other areas of the Network as appropriate.
• Take prayer requests, troubleshoot orders, and process donation payments.
• Provide excellent customer service to the EWTN viewers!

ABOUT YOU:
• Have a passion for customer service, and at least 1-2 years of experience working in a customer service role, and preferably in a call center environment.
• Possess excellent verbal and communication skills, ability to multi-task, and technical proficiency in MS Office and basic data entry.
• Proficient in speaking, reading and writing in the English and Spanish language including the meaning and spelling of words, and rules of composition and grammar is highly preferred.
• Demonstrate patience, kindness, and a supportive attitude that creates a positive experience for our EWTN family.
• Practicing Catholic with demonstrated knowledge of the Catholic Faith and EWTN's mission.
• H.S. Diploma or GED. Associate's degree preferred.

WHAT YOU'LL LOVE ABOUT WORKING HERE:
• We offer a career with purpose! Apply your God-given talents, knowing your contributions help to advance EWTN's mission of sharing the Gospel with the world.
• Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member, not just an employee.
• Worship at work! Freedom to participate in Mass, visit the chapel for prayer or attend an annual retreat.
• Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team.

WHAT TO DO NEXT:
If you're ready to get started on EWTN's mission to bring the Gospel to the world, please apply at https://www.ewtn.com/employment.

Click the 'View Jobs'' tab in the link above to start your application.

About the Employer

EWTN Global Catholic Network, in its 44th year, is the largest religious media network in the world. EWTN's 11 global TV channels are broadcast in multiple languages 24 hours a day, seven days a week to over 435 million television households in more than 160 countries and territories. EWTN platforms also include radio services transmitted through SIRIUS/XM, iHeart Radio, and over 500 domestic and international AM & FM radio affiliates; a worldwide shortwave radio service; one of the largest Catholic websites in the U.S.; electronic and print news services, including Catholic News Agency, "The National Catholic Register" newspaper, and several global news wire services; as well as EWTN Publishing, its book publishing division.