Program Manager - Emergency Shelter Services

Job Description

Make a Difference in the Lives of Seniors Facing Housing Instability

Catholic Charities of East Tennessee is seeking a compassionate and dynamic Program Leader to oversee Samaritan Place, our emergency shelter program serving seniors experiencing housing instability and crisis. Samaritan Place provides safe shelter and supportive case management services that help residents transition into stable, permanent housing.

This is an exciting leadership opportunity for a professional who is passionate about serving vulnerable populations, leading a dedicated team, and creating positive outcomes for those in need.

What You'll Do:

As the Program Leader, you will oversee all aspects of shelter operations, ensuring residents receive high-quality services in a safe, welcoming environment.

Key Responsibilities:

- Leading the daily operations of the shelter program
- Supervising, mentoring, and developing staff and volunteers
- Ensuring compliance with program standards, funding requirements, and organizational policies
- Managing program budgets, reporting, and grant-related activities
- Building relationships with community partners, funders, and stakeholders
- Supporting resident success through effective program oversight and case management coordination
- Maintaining a positive, mission-focused culture for staff, volunteers, and residents
- Available on-call schedule for emergencies

What We're Looking For:

The ideal candidate is a strong leader who combines compassion with sound operational and administrative skills.

Qualifications:

- Bachelor's degree in Social Services or a related field preferred; relevant experience may be considered in lieu of a degree
- Three to five years of leadership, program management, or human services experience
- Experience in shelter services, residential programs, social services, or related environments preferred
- Strong communication, organizational, and problem-solving abilities
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
- Ability to build collaborative relationships with staff, residents, community partners, and funders

Requirements:

- Ability to lift and move up to 40 pounds
- Flexibility to work occasional evenings, weekends, holidays, and alternate shifts as needed
- Ability to pass all required screenings
- Maintain required certifications and training
- Regular and reliable on-site attendance
- Commitment to supporting the mission, values, and teachings of the Catholic Church

About the Employer

WHO WE ARE: A coalition of service driven community centered programs empowered by the grace of Jesus Christ. We help foster human dignity of the vulnerable in our region through shelter, counseling, education, advocacy, and reverence for life.

WHAT WE DO: CCETN provides services to anyone with demonstrated need, regardless of race, income or religion; we estimate that fewer than 5% of all clients served are Catholic. We welcome opportunities to work collaboratively with other community resources to serve those in need.

WHAT WE BELIEVE: Following the example of service Christ lived on Earth, we promise to be good stewards of the resources entrusted to us. We are guided by the principles of Catholic Teaching including reverence for all life, compassion, and integrity for all people.