Senior Director, Service Delivery

Job Description

Purpose:

Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world-class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

Position Summary:

The Senior Director, Service Delivery is responsible for client-facing human resources and systems that ensure highest standards of excellence in CLI's delivery of services. The Senior Director will drive workforce and resource planning related to the Leadership Consultant and Client Success teams to ensure that CLI has sufficient well-trained talent available and prepared for deployment on each of its three pillars as well as custom or special projects that may arise.

The Senior Director, Service Delivery will partner with the Senior Directors, to manage the deployment and scheduling of Leadership Consultants. He/she will also be responsible for ensuring a seamless training and development experience for the Leadership Consultants, bringing together the service-specific training offered by the pillar teams and others with the development of the overall competencies necessary for all Leadership Consultants and maintaining a dashboard to track progress toward developing proficiency. The Senior Director, Service Delivery will supervise the Leadership Consultant Managers to ensure that they provide consistent guidance and care for the Leadership Consultants. The Senior Director will also invest in training and developing the Leadership Consultant Managers to ensure that they can model and describe best practices in client delivery, identify needs for training or development for their cohort, and direct their cohort to appropriate training and development opportunities.

The Senior Director, Service Delivery will supervise the Director, Client Success, ensuring that he/she is well-resourced and supported to provide consistent guidance and care to the Client Success team. The Senior Director, Service Delivery will facilitate innovation and process improvement between the Client Success and Leadership Consultant team to ensure seamless interactions and high-quality client delivery.

DESIRED QUALIFICATIONS

Qualifications

Practicing Catholic with a deep love for the Roman Catholic Church
Bachelor's degree from accredited university
Minimum five years staff or key volunteer leadership experience in parish or diocesan ministry
Five plus years' experience in project management, business, pastoral ministry, nonprofit leadership, or related field
Preferred Relevant Experience

Certificate in catechesis, adult formation, or pastoral ministry
Experience in leadership consulting, coaching, volunteer management, spiritual direction, project management, organizational development, change management, or counseling
Experience in people or team management
Experience advising and accompanying clergy by providing feedback, addressing change, or giving recommendations or direction
Experience in adult learning, training, education

Competencies and Other Experience

Strong understanding of the Catholic culture, Church structure, parish life, ministries, roles, and evangelization and discipleship
Highly collaborative with managerial experience including hiring, performance management, and workforce planning
Excellent organizational skills, attention to detail, and ability to multitask
Demonstrated skill in synthesizing complex data and articulating complex processes to various stakeholder groups
Strong problem-solving capabilities, comfort making timely decisions without all the details
Self-starter with ability to work effectively in a remote environment, set priorities, and meet deadlines without direct supervision and demonstrate agility and adaptability as requirements or processes evolve
Demonstrated group facilitation skills with proven ability to listen actively and engage stakeholders and manage group dynamics both in-person and virtually
Comfortable leading prayer and other spiritual practices for groups to ground and center a process in Christ
Exceptional emotional intelligence and interpersonal skills, including the ability to quickly build trust, establish rapport, coach senior leaders, and influence at all levels of an organization
Utilization of meeting technology (telecommunications, web conferencing, etc.) required
High level of expertise and confidence with Microsoft Office products and tools for remote and virtual work
Bilingual in English/Spanish a plus

KEY RESPONSIBILY AREAS

AREA

KEY RESPONSIBILITIES

Workforce & Resource Management

Maintain and assess the Leadership Consultants and Leadership Consultant Managers pool to ensure appropriate staffing
Support Director, Client Success in recruiting, hiring, and assessing Client Success Coordinators
Partner with People Operations to maintain a robust pipeline of potential talent to meet the demands of CLI's client needs
Optimize alignment of Leadership Consultants (LC's) and Client Success Coordinators (CSC's) resources with operational and strategic priorities
Partner with Senior Directors and others to assign qualified, well-trained talent to projects
Training & Development

Define required baseline competencies and skills for Leadership Consultants and ensure training opportunities for the development of those skills
Partner with Senior Directors to track Leadership Consultant participation in and successful completion of service-specific training
Partner with Senior Directors to invest in and train select Leadership Consultants for roles as project leads
Support Leadership Consultant Managers in ongoing assessment, dialogue, and direction of their direct reports with regard to necessary training and development
Maintain a dashboard of all training opportunities and development of skills and competencies required for Leadership Consultants to ensure a well-trained workforce and to identify training needs or deficiencies

Service Delivery & Innovation

Deliver CLI services to select partners, enhancing organizational impact and pastoral leadership across the Church
Assess, make recommendations for, and implement changes to optimize service delivery via the Leadership Consultants and Client Success Coordinators
People Leadership

Motivate, support, and guide the performance of direct reports by providing consistent feedback and prioritization; proactive listening; and coaching; in order to retain top talent, help the individual grow, and ensure the successful execution of CLI's mission and vision
Establish standards of supervision for the Leadership Consultant Managers to ensure that Leadership Consultants receive consistent guidance and care

CRITICAL SUCCESS CRITERIA

Self Assurance And Humility: Has deep trust in the Lord and in one's ability to meet most challenges. Inspires self and others to fulfill commitments and achieve a positive outcome. Does not seek personal recognition but is committed to the success and growth of others. Makes it about the other person rather than about self. Invites others to more fully participate and open up. Understands that "I have to do it myself and I can't do it alone." Values excellence and is committed to lifelong growth in holiness, confidence, and competence.
Comfortable With Ambiguity: Has ability to 'go and figure it out' when all necessary information is not available. Is willing to make quick decisions even without all the facts. Handles deviations from routine without assistance; readily accepts changes in procedures, assignments, and priorities. Takes change in stride; adapts, improves, and overcomes obstacles and challenges. Can balance competing priorities in assignments. Doesn't dwell on the negative or downside of things or decisions.
Resilient Drive: Has the ability and energy to do what it takes to be faithful to God's call and to one's unique role in service to the CLI Vision and Mission. Is motivated to achieve his/her goals and to support the goals of the organization, knowing that that will require effort, flexibility, and skill. Anticipates problems and obstacles and brings resourcefulness and a "can-do-spirit" to both short and long-term goals and tasks. Finds satisfaction in the living out of one's purpose and values and in the effort it takes to achieve one's key responsibilities and SMART Goals. Is committed to the development and training that it will take along the way.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://catholicleaders.isolvedhire.com/jobs/1790315-307099.html

About the Employer

Vision:

We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.