Client Success - Training Specialist (Bilingual - Spanish)

Job Description

Job Description:
Diocesan is seeking a faith-filled, enthusiastic and relationship-focused team member to guide Catholic parishes as they learn to use our bulletin publishing tools. In this role, you'll work closely with new clients, guiding them through onboarding and training sessions on our publishing tools and helping them create high-quality bulletins with confidence. You'll offer layout and design guidance, troubleshoot challenges, and build strong, ongoing relationships with staff members at organizations we serve-all in service of strengthening the Church's mission.

What You'll Do:

Serve as the primary point of contact for new accounts, helping parish teams get started confidently with our publishing platform

Lead personalized walkthroughs of our tools, ensuring each client understands how to create and manage their bulletin effectively

Offer practical guidance to improve layout and design quality, helping clients present their content clearly and beautifully

Build strong, ongoing partnerships with parish teams through thoughtful communication and consistent follow-up

Navigate occasional challenges with calm professionalism, listening attentively and finding creative, respectful resolutions

What You Bring:

Fluency in both Spanish and English (required)

Familiarity with publishing tools such as Microsoft Publisher, Word, or similar software

A keen sense for layout and design with strong attention to detail

Experience in account coordination, client onboarding, training, or similar roles

Excellent interpersonal and written communication skills

Self-motivation and the ability to take ownership of tasks from start to finish

A warm, positive presence and a willingness to collaborate across teams

Why Work with Us?

Diocesan has served the Catholic Church for over 63 years, offering innovative solutions in print, digital, and mobile communication. Join our mission to help parishes thrive in a digital world-while growing your career in a supportive, faith-centered environment.

Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year

Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:

Day shift
Monday to Friday
Work Location: Remote

About the Employer

Diocesan has served the Catholic Church for over 63 years, offering innovative solutions in print, digital, and mobile communication. Join our mission to help parishes thrive in a digital world-while growing your career in a supportive, faith-centered environment.