Key Holder - Supervisor

Job Description

Full-time Position

Pay rate: $17.00 per hour

OVERVIEW
This step position has additional responsibility for a receiver/stocker/cashier who wants to advance to a management position and has an above average, proven work record. This position performs the management processes required to open and close the store and a resource for employees to ensure the success of the SVdP mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Receiver/Stocker/Cashier Responsibilities:
• Performs all requirements of current position with an above "competent" rating
• Supports mission of SVdP

Financial Responsibilities:
• Accountable for keeping proper inventory controls and cash controls
• Operates POS system, opening and closing, completes credit and cash refund transactions
• Uses own transportation to complete bank deposits

Store Management Responsibilities:
• Assumes responsibility of total store operation when acting as manager on duty
• Assists with processing, stocking, pricing and merchandising donated items
• Knowledgeable about product and services and ensures that customer service resolution procedures are followed by staff and volunteers
• Assists with making appropriate schedule changes due to absences
• Other duties as assigned

Employee Relations Responsibilities: (employees and volunteers)
• Assists applicants with application process and provides input to hiring process
• Plans, organizes staff assignments; examines work for exactness, neatness and conformance to policies and procedures
• Respected resource to other employees
• Gives recognition to staff for their performance
• Limited supervisory responsibilities

Organization Mission and Policies:
• Supports and demonstrates excellent customer assistance by following the SVdP Customer Service Motto to "Serve our Valuable Customers with Distinction and Purpose" which defines "our valuable customers" as both internal and external; i.e. co-workers, neighbors, donators, vendors, organizational contacts and thrift store consumers.

CORE VALUES AND COMPETENCIES
The following values and competencies are required expectations for an individual to perform this job successfully.

• Vision - The ability to visualize and articulate a future for the organization and to consider this view in decision-making.
o Understands and articulates the vision for the Society
o Communicates the vision and strategy to employees, the board, volunteers, customers
o Maintains a focus on the vision while balancing day-to-day operations
• Business Acumen - The capacity to critically identify, analyze and use performance indicators that directly and indirectly affect the sustainability of the Society.
o Identifies and manages against key performance indicators
o Understands and considers the financial dynamics of the Society and the industry in making decisions
o Weights the costs and benefits of decisions and adjusts appropriately
o Balances short term costs with long term viability
• Leadership - The ability to positively impact others generating commitment and high performance.
o Consistently demonstrates servant leadership and lives the Society values
o Inspires others to make a difference and contribute
o Creates an atmosphere of teamwork and collaboration: listens, fosters dialogue and facilitates joint problem solving
o Recognizes and respects individual differences, treating others with fairness, courtesy and good faith
o Admits mistakes, accepts feedback, demonstrates the capacity to work as part of a team
o Understands the impact of his/her own style and adjusts appropriately
• Communication - The ability to skillfully use interpersonal influence and create relationships characterized by dignity and respect.
o Keeps self and others informed and up-to-date on projects, customers, volunteers, Board decisions and state of the Society
o Skillfully manages conflict, demonstrating and encouraging open, honest and respectful communication and seeking the common good
o Understands and empathizes with others
o Communicates with and responds to customers, volunteers, fellow workers, and other in a professional, timely, helpful and courteous manner
• Results Orientation - The ability to prioritize and focus on getting things done efficiently, effectively and in a timely way.
o Sets challenging and realistic goals for self and others
o Prioritizes work to focus on the most important items
o Pitches in to help others get things done
o Demonstrates responsibility and accountability for achieving goals and results
o Supports others in achieving results and shares responsibility and accountability
o Adheres to SVdP Handbook policy regarding attendance, punctuality and time-off requests
• Continuous Improvement - The drive to ensure personal and organizational competitiveness through continuously improving.
o Stays up-to-date on advances in the industry in order to improve Society operations
o Shares expertise and knowledge to support the growth and development of others and enabling them to grow and improve in performance
o Consistently applies knowledge and expertise to ensure high standards of performance
o Seeks and takes advantage of opportunities to increase knowledge and expertise of self and others
EDUCATION, CERTIFICATIONS AND EXPERIENCE
• High school diploma or general education degree (GED)
• Two (2) years related experience and/or training; or equivalent combination of education and experience.

SKILLS AND ABILITIES REQUIREMENTS
• Knowledge of:
o Mathematics and reading comprehension (Intermediate level)
• Skills and Abilities:
o Oral and written communication to wide and varied audiences
o Customer service
o Follow directions
o Work on multiple projects at once in fast-paced environment
o Attention to detail
o Count change
o Attention to detail
o Work a flexible schedule
• Physical:
o Frequently lift and /or move up to 50 pounds and occasionally lift up to 100 pounds
o Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear
o Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl
o Occasionally works near moving mechanical parts, if applicable.
o Occasionally works in high precarious places.
o Occasionally exposed to outdoor weather conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description may be subject to change at any time due to reasonable accommodation which would enable individuals with disabilities to perform the essential functions or for other reasons. This job description describes the general nature and level of work being performed. It is not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

The National Council of the United States, Society of St. Vincent de Paul, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

About the Employer

A network of friends, inspired by Gospel values, growing in holiness and building a more just world through personal relationships with and service to people in need."

Inspired by Gospel values, the Society of St. Vincent de Paul, a Catholic lay organization, leads women and men to join together to grow spiritually by offering person-to-person service to those who are needy and suffering in the tradition of its founder, Blessed Frederic Ozanam, and patron, St. Vincent de Paul.