Director of Operations

Job Description

At Hope Clinic, our mission is to serve the whole person with compassionate, high-quality care. We are seeking a Director of Operations to join our leadership team and ensure that core programs run efficiently, effectively, and in alignment with our mission to serve all in Jesus' name. If you are energized by mission-driven work and skilled in operational excellence, we'd love to hear from you.

The Director of Operations provides hands-on oversight and structured guidance for all program areas, fostering strong cross-program coordination and continual process improvement. This role partners with program managers and leadership to set operational goals, track outcomes, and strengthen workflows so that Hope Clinic can deliver impactful, whole person care to the uninsured in our community.

What We're Looking For:

Bachelor's degree
Minimum of 5 years' experience in nonprofit program management/operations
Nonprofit social services program supervision experience given preference
Prior supervisory experience
Strong critical thinking, implementation, and project management skills
Strong assessment skills
Operational proficiency with strong process-focus and change management skills
Clear and direct communication style
Demonstrated success in continuous quality improvement
Commitment to Hope Clinic's mission, identity, and core values

What You'll Do:

Provide direct oversight and operational guidance to program managers in Behavioral Health, Medical, Dental, and Food & Basic Needs programs
Ensure programs are delivering quality services in alignment with mission and budget
Drive continuous quality improvement initiatives, identifying and implementing process enhancements
Take initiative to communicate, implement, and manage projects and new processes to strengthen cross-program coordination
Support and coach program managers to strengthen leadership and mission-aligned decision-making
Provide direct support and engagement with program managers to address and resolve difficult client/patient issues
Establish and monitor program metrics and outcomes, reporting to leadership team and Hope Clinic board
Collaborate with HR, IT, volunteer program, and facilities to ensure effective use of resources within programs
Regularly inform Development and Communications & Marketing teams of relevant program information, initiatives, events, etc. to promote Hope Clinic and support strong donor/partner/community engagement

Hope Clinic is proud to offer a strong benefits package designed to truly care for our team. Highlights include paid vacation and sick time, generous paid holidays (including the week between Christmas and New Year's), and comprehensive medical, dental, and vision coverage. Dental and vision are offered at no cost, and medical coverage is provided at a very affordable, lower than benchmark employee rate. Our benefits go above and beyond what most employers offer, reflecting our commitment to supporting and valuing our staff.

A cover letter detailing your specific interest in Hope Clinic must accompany resume. Resumes without a cover letter will not be considered.

Hope Clinic is an equal opportunity employer. All applicants who meet the stated qualifications are encouraged to apply.

About the Employer

Founded in 1982 by Catholic doctor Dan Heffernan, Hope Clinic is a Christian ecumenical medical and social service provider. We strive to offer integrated, whole-person care to all who come to us in need, loving, serving, and doing everything in Jesus' name.