Church Software Support Specialist

Job Description

Diocesan is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides technical support, training, and onboarding for parishes using our software.

This is a full-time position at our Byron Center, Michigan, office.
The salary range is $41,000-$48,000 per year.

What You'll Do
Serve as the primary support contact for churches using our software
Respond to customer support requests via phone and email in a professional, customer-first manner
Onboard and train new clients on our software
Create, document, and manage support cases in our CRM/ticketing system
Provide clear, timely updates to clients on open issues and resolutions
Lead client onboarding sessions and conduct software training for parish staff
Participate in weekly team support meetings and collaborate with internal teams
Perform other related duties as assigned

Who This Role Is Ideal For
Former or current parish administrators, bookkeepers, or diocesan staff who enjoy technical problem-solving
Customer support professionals who want to work in a mission-driven, faith-based environment
Technically minded individuals who enjoy helping others
Candidates comfortable with phone-based support and client interaction

Required Skills & Qualifications
Strong customer service skills with a demonstrated customer-first mindset
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to work independently while contributing effectively to a team
Reliable attendance and strong work ethic
Comfort supporting users via phone and email in a professional support environment
Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools)
Individuals With The Following Experience or Technical Skills
Experience with church management or nonprofit database systems
Familiarity with parish operations, Catholic terminology, or diocesan workflows

Church bookkeeping or contribution management experience is a plus
Experience using CRM or ticketing systems
Experience providing customer support
Bilingual candidates are encouraged to apply (not required)

Benefits
Medical and prescription coverage
401(k) with company match
Life insurance for employee and dependents
PTO accrual starting on day one
Work Location & Schedule
This is an in-person position at our Byron Center, MI office.

About the Employer

More than a mission statement, our Ministry is to eliminate all paper processes in the parish office. Our suite of tools saves time and is accessible by many users concurrently, eliminating the need to pass paper from staff member to staff member. Saving time equals saving money, and our mission is to create new revenue streams and save the parish money.