Healthcare Benefits Navigator

Job Description

Location: Catholic Diocese of Crookston, MN
Job Type: Part-Time to Full-Time
Reports To: Vice President of Care Management

Help People Navigate Healthcare With Confidence

Meta Care is seeking an experienced, compassionate Healthcare Benefits Navigator to support clergy, employees and health plan members of the Catholic Diocese of Crookston.

This is not a clinical nursing position, and an RN or LPN license is not required.

We are looking for someone who understands how complicated healthcare can be and enjoys helping people work through benefits questions, provider issues, appointments, insurance requirements, and other barriers to receiving care.

The ideal candidate may come from an employee benefits, health insurance, medical office, patient advocacy, care coordination, provider relations, or healthcare navigation background.

At Meta Care, our goal is simple: help members receive the Right Care, Right Place, Right Time.

About the Role
You will serve as a trusted, local resource for Diocese employees and their families-someone they can turn to when they need help understanding their benefits or navigating the healthcare system.

You will help members:
• Understand and use their health benefits
• Navigate insurance and provider networks
• Resolve healthcare access questions and barriers
• Locate physicians, specialists, and appropriate services
• Coordinate appointments and follow-up
• Understand referrals, prior authorizations, and other healthcare processes
• Connect with wellness programs and available resources
• Receive support following hospitalization or significant health events

This is a highly relationship-driven role requiring strong communication, persistence, organization, and follow-through.

What You'll Do
Benefits Navigation & Member Advocacy
• Help members understand their healthcare benefits and available resources
• Assist with questions involving coverage, providers, referrals, prior authorizations, and access to care
• Advocate for members when they encounter challenges navigating the healthcare system
• Help members identify appropriate in-network providers and services
• Follow issues through to resolution rather than simply providing information
Member Support
• Build trusted relationships through proactive outreach and ongoing communication
• Serve as a consistent point of contact for members who need assistance
• Help coordinate medical and specialist appointments when needed
• Provide additional support following hospitalizations or major health events
• Connect members with transportation, home support, wellness, and community resources
Collaboration & Follow-Through
• Work closely with Meta Care's pharmacists, nutritionists, social workers, care coordinators, and leadership team
• Track member needs and ensure open items receive appropriate follow-up
• Participate in client and internal team meetings
• Support member education and engagement initiatives
• Maintain timely documentation and strict confidentiality

Who We're Looking For
We are especially interested in candidates with experience in the following areas:
• Employee benefits
• Health insurance or health plan member services
• Benefits administration
• Patient or member advocacy
• Medical office operations
• Insurance verification
• Referral coordination
• Prior authorization
• Provider offices
• Care coordination
• Population health
• Healthcare navigation
• Practice management

Clinical experience is welcomed but not required. Candidates with backgrounds as a MA, CNA, LPN, or RN are encouraged to apply, but the most important qualifications are healthcare knowledge, problem-solving ability, communication skills, and a genuine desire to advocate for others.

The Right Person for This Role
You are someone who:
• Enjoys helping people solve complicated problems
• Knows how to navigate healthcare and insurance systems
• Is persistent and comfortable following an issue until it is resolved
• Communicates warmly and professionally
• Builds trust easily
• Is highly organized and dependable
• Can manage multiple priorities independently
• Has strong follow-through and attention to detail
• Is comfortable working with employees, providers, health plans, and internal teams
• Is proficient with basic Microsoft Office applications

Why Meta Care?
Healthcare can be overwhelming. Our members should never feel like they have to navigate it alone.

At Meta Care, you will have the opportunity to become a trusted advocate for the people you serve while being supported by an experienced multidisciplinary team.

If you are someone who enjoys helping others, solving healthcare problems, and making a meaningful difference in people's lives, we would love to hear from you. Please submit your resume and brief cover letter to: REC@metacareusa.com

Equal Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.

About the Employer

Clergy Care, a service of Meta Care, Inc. provides holistic support to both active and retired priests, ensuring their well-being in every aspect of life. With a deep commitment to the Catholic community, Clergy Care addresses the physical, spiritual, and emotional needs of priests, helping them navigate complex healthcare systems. By offering personalized healthcare management and wellness programs, the organization serves as a trusted partner in maintaining the health, peace of mind, and spiritual strength of clergy members, allowing them to continue their service without worry.
https://clergy-care.com/
https://metacareusa.com/