ECommerce - POS Database System Administrator

Job Description

eCommerce & POS Database System Administrator

Pauline Books & Media is looking for a full-time eCommerce & POS Database System Administrator to manage and support our multi-platform database system: to verify and maintain accurate catalog information and up-to-date customer data in order to ensure seamless customer service; to be the main point of contact for upgrades, testing, maintenance and support; to build professional working relationships with sisters & staff in other departments, and
third-party software vendors.

ROLES & RESPONSIBILITIES
• Reports directly to the IT Manager
• Works closely with the IT Manager and ensures all third-party integrations
and plugins on our eCommerce & POS platforms are working as expected.
• Work closely with our POS Database Inventory Manager and eCommerce
Manager to ensure the eCommerce catalog is accurate and that
discrepancies are resolved in a timely manner
• Works closely with other departments to ensure customer data is up-to date (contact info, house account info, gift cards, store credit, etc.)
• Responsible for managing customer data in our eCommerce & POS
platforms - maintaining accuracy and merging duplicate records
including sales history as needed.
• Responsible for all transactional and related email communications
(eCommerce, POS, MailChimp/Mandrill).
• Day-to-day maintenance and upkeep of our eCommerce & POS platforms: managing users and resetting passwords and resetting passwords as required; troubleshooting issues in collaboration with IT Manager and third-party support teams.
• Monitor emails and notifications relating to bot attacks, site downtime, and coordinate the return of service in collaboration with our IT Manager and third-party support teams.
• Ensure backups are viable and running successfully on a regular basis
• Participate in webinars for a comprehensive understanding of the
eCommerce & POS platforms as needed
• Assist IT Manager in rolling out eCommerce & POS system upgrades
• Coordinate and schedule upgrades and training for sisters & staff as
needed.
• Adapt to changing priorities, learn new skills, and contribute to cross functional projects at the direction of the supervisor
KNOWLEDGE & QUALIFICATIONS REQUIRED
BSc in Computer Science, Information Technology or a related field and a
minimum of two (2) years experience in website administration and/or database
management.
Desirable:
• The software platforms in use in our environment (and in which the
successful candidate will be expected to become competent) are:
• Microsoft Office 365 (email and inter-company communications,
document processing in Word/Excel, cloud file storage in SharePoint)
• Experience with any of the following systems:
o POS Database Systems (Teamwork CHQ)
o eCommerce platforms (Magento or BigCommerce) and third-party
integrations/plugins
o Publishing House or other B2B software (Acumen Book)
o CRM software (MailChimp) integrated with other platforms
• Prior experience with any of the above platforms would be an asset
• Previous web development or eCommerce experience would be an asset.
• Use of VPN, private home office, and fast home internet connection if
working remotely
SKILLS & COMPETENCIES
• Attention to detail with high levels of accuracy
• Working knowledge of Microsoft 365, Excel and Outlook
• Display a high level of initiative and understanding
• Excellent communication skills - verbal, listening and written
• Ability to juggle tasks while prioritizing and maintaining the ability to
quickly identify errors and omissions.
• Basic knowledge of cybersecurity privacy laws and regulations related to
handling customer records and proprietary information
• Proficiency in Spanish for data entry is desirable by not required
PERSONAL CHARACTERISTICS
• High degree of integrity and trustworthiness
• Display a high degree of respect for self, colleagues, and superiors
• Willing to work in a team environment

About the Employer

As apostles of Jesus Christ,
evangelizing today's world:
We are CALLED to holiness by
God's living Word and Eucharist.
We COMMUNICATE the Gospel
message through our lives and
through all available forms of media.
We SERVE the Church by responding
to the hopes and needs of all
people with the word of God, in
the spirit of St. Paul.