Front Desk Scheduling Coordinator

Job Description

Front Desk Scheduling Coordinator

Often the first point-of-contact, the Scheduling Coordinator plays an important role in creating a welcoming connection with women to take the first step by scheduling an appointment.

Through positive messaging and consistency in follow up such as reminders and appointment confirmations, the Front Desk Scheduling Coordinator prompts the woman to take action to attend the scheduled appointment. Working at the front desk, greet clients and visitors.

Major Goals:
1. Ensure when a woman reaches out (online or via telephone) an appointment is scheduled within 24-48 hours
2. Consistently follow up with each woman scheduled to help ensure she keeps the appointment
3. Ensure timely collection and reporting of daily data matrix

Some Job Duties Include:
• Answer incoming calls
• Schedule client appointments:
o Via phone and online booking links
o Upon receipt of each online booking, call client to confirm appointment
o Working at the front desk, meet and greet clients and visitors

Requirements:
• General working hours are Monday - Friday, 8:55 am - 5 pm with limited absences/tardiness. Additional hours (nights and weekends) may be required to complete objectives, including the flexibility to work at any one of the LOLF centers.

Knowledge and Skills:
• Associates degree or equivalent work experience
• 2+ years working in an office or medical clinic setting
• Good telephone skills with ability to schedule appointments and look for calendar openings that work for clients
• Excellent customer service skills required
• Strong Excel skills
• Experience with a client relationship management (CRM) database a plus but not required
• Excellent attention to detail and organizational skills
• Outstanding communication skills
• Good judgement and decision-making ability

LOLF offers an excellent total compensation package such as a competitive salary, a 401K with an employer contribution, free health benefits, generous PTO, and more! If you are interested, please submit your resume, salary requirements, and the reason(s) that you are interested in working in a faith-based mission to the attention of Denis Gallagher, Human Resources Manager at denis@legacyoflifefoundation.org.

About the Employer

Saving lives and transforming families.