Viewer Services Representative (Bilingual, Remote)

Job Description

VIEWER SERVICES REPRESENTATIVE (Bilingual, Remote Eligible)

HOW YOU WILL IMPACT THE BIG PICTURE:

You play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings.

WHAT YOU WILL DO:

• You will serve as a key point of contact for the EWTN audience by responding to inquiries and correspondence across multiple communication channels, including phone, online, and written formats.
• You will provide accurate and thoughtful responses to questions related to various areas of the Network, such as Programming, Radio, Theology, Marketing, Production, and the Friary.
• In this role, you will respectfully receive and process prayer requests, accurately accept and enter donations and gift or order information, and route incoming calls as needed.
• Above all, you will deliver excellent customer service, maintain reliable and punctual attendance, and support the team with additional responsibilities as assigned.

ABOUT YOU:

• You have at least two years of customer service experience, strong communication skills, and are fluent in English, Spanish fluency is a plus.
• As a practicing Catholic, you are knowledgeable about the Catholic faith and EWTN's mission and can articulate it clearly to others.
• You are comfortable working in a Windows-based environment with Microsoft Outlook, Word, and Excel, and you bring strong organizational skills, attention to detail, and accurate data entry abilities.
• Friendly, approachable, and team-oriented, you consistently contribute to a positive experience for the EWTN family.
• A high school diploma or GED is required, with an associate's degree preferred.
• Flexible and available to work within our core business hours: Monday-Friday between 7:00 a.m. and 7:00 p.m., and Saturday from 11:00 a.m. to 3:00 p.m. (Central Standard Time).

WHAT YOU'LL LOVE ABOUT WORKING HERE:

• We offer a career with purpose! Apply your God-given talents, knowing your contributions help to advance EWTN's mission of sharing the Gospel with the world.
• Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member, not just an employee.
• Worship at work! Freedom to participate in Mass, visit the chapel for prayer or attend an annual retreat.
• Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team.

WHAT TO DO NEXT:
If you're ready to get started on EWTN's mission to bring the Gospel to the world, please apply directly at www.ewtn.com/employment.

Thank you for considering EWTN and we look forward to hearing from you!

About the Employer

EWTN Global Catholic Network, in its 45th year, is the largest Catholic media organization in the world. EWTN's 11 networks broadcast in multiple languages 24 hours a day, 7 days a week to over 435 million television households in more than 160 countries & territories. Platforms include direct broadcast satellite television & more than 6000 television affiliates as well as ROKU, Apple TV, Amazon Fire, & multiple social media platforms. Radio services are transmitted through SIRIUS/XM, iHeart Radio, & over 500 domestic and international AM & FM radio affiliates; a worldwide shortwave radio station; the largest Catholic website in the U.S.; electronic & print news services, including "The National Catholic Register" newspaper, & two global wire services; as well as a publishing arm.