Director of Membership and Operations

Job Description

Job Title: Director of Membership and Operations
Reports to: Vice President

General Summary
The Director of Membership and Operations is responsible for managing the implementation of the association's membership engagement and recruitment processes, financial operations, and development and support of office operational strategies to support the member experience. This position is a vital support to the association's work, both internally through close collaborations with the ACCU team on office processes and procedures and by working directly with member institutions and other external constituents to enhance member engagement and customer service.

Essential Duties and Responsibilities:
1. Membership (60%)
• Systematically maintains and updates membership records in database management system.
• Designs, implements, and executes member renewal, including a timely and accurate annual dues collection process, recruitment of future member institutions and organizations, and retention strategies for current members.
• Develops operational policies/procedures related to the use of an Association Membership System (AMS) for membership management.
• Attains proficiency in the association's AMS, generates reports and rosters via the database, and collaborates with the ACCU team to maintain the membership key contacts to include tracking, reporting, and analyzing membership engagement.
• Prepares, corresponds, and answers questions from member schools; provides information regarding membership benefits to existing or prospective members.
• Establishes and initiates new member on-boarding processes.
• Conducts research on prospective new members to present to the President/Board of Directors Membership Committee and coordinates the correspondence of invitations to apply for membership.
• Serves as liaison to the Board of Directors Membership and Formation Committee along with other assigned member leadership affinity groups, assisting the Chair(s) of the committee(s), task force(s), and working group(s), preparing reports, agendas, correspondence, and scheduling meetings as needed.
• Assist members with day-to-day needs, including consulting on resources and benefits available, providing referrals, and establishing relationships and networking opportunities.
• Collect and develop assessment strategies to obtain membership satisfaction feedback to be utilized by ACCU leadership to promote and adjust support for the membership experience.

2. Finances (30%)
• Assists the Vice President with operational and financial functions of the association, including, but not limited to, processing membership payment deposits, accounts receivable, and accounts payable.
• Processes documentation for association operational payments in Bill.com and ensures accurate vendor contact information is within the database with all appropriate financial paperwork.
• Assists ACCU leadership with financial operations, such as budgeting, programming registrations, fulfilling publication orders, ordering office supplies, and equipment as needed.
• Works closely with the outsourced accounting company.

3. General Office Operations (10%)
• Monitors the ACCU general email, distributing received emails to the appropriate ACCU team members along with responding accordingly to general inquiries in a timely fashion.
• Maintains the association conference rooms on the ACCU Team Outlook.
• Coordinates and manages office supplies inventory, including orders necessary for general office use and equipment
• Assist with ordering supplies for ACCU's programming (such as badges, award trophies, ribbons, and other materials as needed)
• Support directors with processing registrations (responding to inquiries in a timely and efficient manner including assisting with payments).
• Participates in the planning and execution of the Annual Meeting, pre-conferences, webinars, and other programming and initiatives as assigned.
• Other duties as assigned.

Minimum Qualifications
Education: Bachelor's degree required. Masters preferred.
Experience: One to three years of directly related membership experience, preferably in an association or within higher education. Experience within a Catholic setting is helpful.
Knowledge, skills, and abilities:
• Respect for the teachings of the Catholic Church.
• Proficiency in Microsoft applications and Adobe Creative Cloud Suite.
• Proven ethical handling of all confidential interactions (financial, personnel, member data, etc).
• Excellent oral and written communication skills.
• Excellent interpersonal and organizational skills.
• Outstanding attention to detail.
• Ability to manage multiple projects simultaneously.
• Outgoing and friendly personality able to warmly greet visitors and callers.
• Ability to take initiative and complete work assigned.

About the Employer

Information concerning the Association of Catholic Colleges and Universities can be found at www.accunet.org