Family Service Advisor

Job Description

Position Title: Family Service Advisor

Employer: Catholic Cemeteries Association of the Archdiocese of Hartford, Inc.

Cemetery Locations: North Haven, West Haven, Derby - CT

Position Summary:

Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for advanced planning of cemetery needs, sudden loss of a loved one's cemetery needs, and memorialization products and services. Family Service Advisors will demonstrate by example the value of the Catholic Church's teachings on the Rite of Christian Burial in all their dealings with families, staff, and internal/external contacts.

Reporting to the Director of Family Services; Family Service Advisors interact with families, Cemetery Managers, and other personnel/departments. This is an in-office, performance-based sales and ministry position.

Education and Experience:

• College degree preferred with 2-4 years working in a performance-based sales environment having face-to-face contact with the customer
Position Requirements:
Include, but are not limited to:
• Knowledge of the Catholic faith, rituals, and traditions.
• Able to assist families with a "Family First" approach.
• Knowledge of processes, principles, and methods for selling products and services.
• Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals.
• Excellent interpersonal and communication skills, both in person and on the telephone.
• Highly organized, detail oriented, and excellent time management skills.
• Ability to multitask and make decisions under pressure and tight deadlines.
• Proficient in the use of Microsoft Office and Excel.
• Valid state issued driver's license, good driving record, and proof of insurance are required. A thorough background check and drug testing is required.

Compensation and Benefits:

We offer excellent compensation for motivated individuals, which includes a base salary plus commissions and incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.

About the Employer:

Catholic Cemeteries Association of the Archdiocese of Hartford Inc. serves the living in life's most precious moments. Providing immediate and advanced planning cemetery services, Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. assists in sharing this meaningful experience with family and friends through education and advising. Catholic Cemeteries Association of the Archdiocese of Hartford, Inc. is a charitable organization founded in faith and is an open-source provider of information for end-of-life services. Local candidates only.

Please send resumes to Nicole Redos- nredos@ccacem.org

About the Employer

Catholic Cemeteries Association is an ecclesiastical nonprofit corporation whose primary purpose is to serve the burial needs of all Catholics in accordance with Canon Law. The Association operates and manages 30 cemeteries within the Hartford, Litchfield, and New Haven counties of the Archdiocese of Hartford. For Catholics, the rites and traditions of Christian burial are understood to reflect our faith in the resurrection and everlasting live. Burial or entombment in a Catholic cemetery is the right of every Catholic who has tried to live up to the teachings of the Gospel. Our team of experienced and respectful staff is please to assist you in your time of need, or with your pre-need planning.