Client Services Manager

Job Description

Join a mission that goes beyond. Your opportunity awaits.

AWC invites you to join a team uniquely focused on creating a community where families are strong and life is cherished.

This role combines your people and organizational skills with your passion to help families with an unplanned pregnancy by offering compassion, support and knowledge in their critical time of need.

AWC offers a positive work-life balance with like-minded coworkers committed to serving.

Position Summary
Job Title Client Services Manager
Classification Staff | Non-Exempt | Member of Client Services Team
Reports to Client Services Director
Status Part-time, 4 days, up to 30 hours a week including one evening

Primary Function
Work directly with Client Services Director in managing the client services team including all client advocates, ensuring that all services are provided with the utmost professionalism, and consistency with AWC policies and procedures to provide the best possible care to clients.

Job Duties

Client Service Responsibilities:
• Oversees the management and enhancement of client educational programs and services which aim to educate, encourage, and support our clients and their families by providing them the most appropriate tools to be healthy and positive parents.
• Manages and reviews current education curriculum for quality control and applicability.
• Coordinates educational class schedules and works with Office Manager to update and manage monthly calendars.

Community Outreach:
• Maintains relevant community resource materials to provide clients for additional support opportunities beyond AWC services.
• Enhances name and brand recognition throughout the community thereby ensuring referrals from appropriate agencies.
• Seeks and attends community events that meet organizational objectives.

Personnel Responsibilities:
• Manages both paid and volunteer client advocates, which includes initial and ongoing training, correct placement, evaluations, and updates.
• Actively seeks opportunities to grow the number of client service advocate volunteers.
• Keeps Client Services Director and Management Team informed as to ongoing updates for client services educational programs as well as identifying areas which need updates and improvements.

Administration:
• Provides support to the Office Manager, by way of communicating with clients, scheduling appointments, canceling/rescheduling existing appointments, and ensuring support during crisis phone calls.
• Actively engages, supports and participates in events and other needs of the ministry, staff and office.

Professional Development:
Committed to seeking and participating in training and educational opportunities to enhance and develop skill sets important for position.

Qualifications
- Passionately pro-life; expresses full agreement with and acts in concert with A Woman's Concern's Mission Statement.
- Prior related experience preferred.
- Respects confidentiality and privacy per applicable laws and regulations.
- Demonstrates behaviors that align with A Woman's Concern's values.
- Complies with the policies and procedures of A Woman's Concern.
- Excellent technology, oral and written communication skills.
- Excellent problem solving and organization skills.
- Dependable, stable and capable of following through on commitments.
- Excellent team oriented and relationship skills.
- Self-starter and ability to work independently and develop and execute plans with minimal supervision.
- Adept with current technology and able to learn new skills.

Physical Demands
Activities in performance of duties include sitting, standing, walking, climbing stairs, lifting up to 25lbs, kneeling, reaching, pushing, pulling, keystroking on a keyboard or similar device, talking, hearing and seeing.

https://www.friendsofawc.com/join-our-team/careers/

About the Employer

Rewarding opportunity to support life.

Our Center provides resources related to pregnancy, parenting and sexual health to empower families through focused classes, dedicated support, and material assistance to uphold the value of every human life.

If you would like to use your organizational and problem-solving skills to make an impact in your local community, we would love to meet you.