Customer Service Associate

Job Description

***Inquiries about this position should not be sent to our customer support staff***

Apply at: https://apply.workable.com/catholicmatch/j/C66B313948/

Looking for an excellent communicator to join our Customer Success team who has a temperament and heart for helping people.

Applicant should have a strong grasp of basic web functionality including but not limited to web browsers on desktop and mobile, mobile apps, and operating systems.

Be able to handle a broad range of questions such as but not limited to:

Basic technical issues

Basic feature questions

Understanding the process of online dating

General questions related to rules of the site

Technical troubleshooting

Pay is $18 - $21 per hour, DOE
20 - 30 hours per week

Fully remote position

Requirements
High School Diploma Required

Associates or Bachelor degree preferred

2+ years of customer service experience preferred

2+ years of technical experience preferred

Experience with Zendesk or other online ticketing system preferred

Benefits
Paid vacation

About the Company: As a private for-profit company with an apostolic mission, we believe we have a commitment to provide the most competitive salary and generous benefits possible to help make the balance of work and personal life a reality.CatholicMatch exists to help people who have decided to open themselves to finding their future spouse online. We know this is one of the most important steps they will take in their lives. We also recognize we have a duty to faithfully guide, protect, and mentor their search in finding their Catholic Match.With every successful relationship CatholicMatch assists, we know we have made the world a happier and less isolated place.

***Inquiries about this position should not be sent to our customer support staff***

About the Employer

Providing an online space for single Catholics to meet people they would not otherwise meet for Faith Focused Dating that leads to sacramental marriage has been our primary mission for over 20 years. We also serve as a community of support, and provide education on living out the single state more fully, as well as dating more purposefully, in order to fulfill your vocation.