Donation Center Manager

Job Description

The Donation Center Manager will oversee and coordinate the key business functions of the donations, warehouse, vendors and donors. They will ensure that all processes and all similar components essential to the smooth and effective operation of the House of Mercy are carried out in a professional and merciful manner.

The Donation Center Manager will play a vital role in contributing to the total effectiveness of the Mission, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member. Flexibility and a cooperative spirit are crucial characteristics of the individual who holds this position.

Responsibilities:
Manage Donation Center operations, staff and volunteers to ensure effective receipt, documentation and routing of donations
Set up & manage pricing structure, price items, manage inventory, quality control and storage
Safeguard operations with appropriate safety & security protocols, keeping the warehouse clean and organized
Manage Maintenance and Safety protocols for House of Mercy as a whole, including project management and working with maintenance & construction vendors.
Work with the Executive Director to develop long-term operational goals and direction for Donation Center operations including pricing strategies, sales strategies, and donation processing strategies.
Work hand-in-hand with Thrift Store Manager to set up communication, supply Thrift Store with items, understand the customer needs and experience, keep all items merchandised properly and embody the mission of House of Mercy
Manage, train and oversee donation center staff and volunteers.
Work with Online store staff to ensure items are identified for online sales and those that do not sell are priced to sell in the store.
Ensure that the Donation Center opening and closing procedures are set and followed.
Maintain regular communication with Management as well as Donation Center staff and volunteers. Making schedules, to-do lists, maintaining a flow throughout the area.
Comply with the HOM established standards, policies, and rules of conduct for all employees and volunteers.
Manage vendor operations and contracts and bring in new vendors as needed. Find unique ways to recycle, upcycle, and resell items that are unsellable in the store, reducing as much waste as possible.
Cover thrift store register as needed.
Welcome, instruct and oversee service groups
Other duties as assigned.

Job Requirements:
Bachelor's Degree Required
At least 3 years of experience in management/leadership role with warehouse operations experience preferred
Be in good physical health, able to lift heavy objects (up to 50lbs) and stand for long periods of time
Excellent communication skills
Well Organized
Excellent customer service
Flexible and humble
Competency in Microsoft Word, Excel and email

About the Employer

House of Mercy is a 501 (c)(3) non-profit Food Pantry, Thrift Store, and Donation Center, dedicated to feeding, clothing, educating and praying for those in need, thus demonstrating God's unlimited love and mercy for those in our community.