Director of Retail Management

Job Description

Overview:
The Basilica Shrine of Our Lady of the Miraculous Medal is seeking a passionate and experienced Director of Retail Management to oversee the operations of our Catholic Gift Shop, both onsite and online. This leadership role is integral to advancing the mission of the Central Association of the Miraculous Medal by providing a welcoming, faith-centered shopping experience. The ideal candidate will demonstrate a successful history in retail management, possess a firm grasp of the Catholic Faith, and excel at fostering growth while upholding the shop's spiritual essence.

Key Responsibilities:
- Provide visionary leadership and strategic direction for the onsite and online gift shop
- Develop and implement retail sales strategies to enhance customer experience and increase revenue
- Oversee daily operations, including sales, inventory management, order fulfillment, logistics, and customer service
- Manage the design, implementation, and ongoing updates of the gift shop website
- Ensure product offerings align with Catholic values, customer demographics, and seasonal trends
- Collaborate with the Marketing and Communications team to create and execute marketing campaigns for both the physical and online stores
- Train and motivate staff and volunteers to deliver exceptional customer service and promote products effectively
- Monitor financial performance, prepare budgets, and analyze sales data to inform decision-making
- Conduct annual inventory and ensure appropriate stock levels for sales and promotions
- Work with vendors to ensure timely ordering and delivery of specialty and seasonal items

Qualifications and Experience:
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field
- 3-5 years of experience in retail management, merchandising, or supply chain, preferably in faith-based or specialty retail environments
- Strong leadership, communication, and interpersonal skills
- Proficiency in retail technology, including CRM systems, e-commerce platforms (e.g., WooCommerce, Square, PayPal), and inventory management tools
- Knowledge of Catholic products, traditions, and community outreach is highly desirable
- Experience in social media marketing and familiarity with tools like Photoshop is a plus
- Excellent organizational, problem-solving, and multitasking abilities
- Ability to work flexible hours, including weekends and religious holidays, as needed
- A genuine passion for faith-based retail
- Expertise in direct shipping/postage software and automated payment systems
- Proficiency in Microsoft Office, particularly Excel
- Strong understanding of social media marketing strategies
- Ability to adapt to shifting priorities and maintain a professional attitude

This is a full-time, on-site, salaried position with excellent benefits. The salary range for this position is $58,000 to $65,000 annually. Candidates that meet these qualifications should submit a cover letter and resume detailing your relevant experience and why you are passionate about leading a Catholic gift shop.

About the Employer

Since 1915, the Central Association of the Miraculous Medal (CAMM) has dedicated itself to spreading the devotion of Mary and her Miraculous Medal. We support the work of the Vincentians of the Eastern Province of the United States who serve the most vulnerable of society, and we ensure our faith will move forward in the future through our Beyond SundayR program and the Basilica Shrine of Our Lady of the Miraculous Medal. For more information about CAMM and the Basilica Shrine, visit our website at https://miraculousmedal.org.