Operations and Administrative Manager

Job Description

POSITION TITLE

Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.

Position Title: Operations and Administration Manager
Department: Parish and Community Services (PCS)
Position Location: Hybrid Preferred within South Florida (Potential for Remote)
Position Type: Exempt
Reports to: Sr. Director, PCS

Position Summary: The Operations and Administration Manager supports the Sr. Director, PCS, and leads the department's administrative and operations teams. Provides superior project management and support in partnership with the department leadership team to ensure the highly efficient functioning of the department and its related programs and activities. Provide a wide range of support with the ability to project the needs of the PCS department and allocate appropriate resources to meet goals and objectives.
Educational or Certification Requirements:
• Bachelor's Degree in Business Administration, Nonprofit Management, Project Management or similar field preferred or commensurate experience

Experience Requirements:
• Five years' experience, preferably with nonprofit organizations, and/or in supervising staff and managing administrative operations.

Knowledge, Skills, & Character Required:
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.
• Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.
• Believes in and supports the mission and ministry of Cross Catholic Outreach, and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach.
• Customer service approach in all internal and external interactions.
• Ability to organize and prioritize multiple projects and work with meticulous attention to detail and accuracy.
• Technical: Proficiency in MS Office Suite and fundraising software; knowledge of CRMs and donor management systems preferred.
• Communication: Ability to analyze, organize and present project information concisely and effectively, both verbally and in writing
• Strategic Thinking: Ability to drive complex projects from concept to completion in partnership with multiple stakeholders.
• Financial and Reporting Acumen: Strong budget management skills and ability to analyze financial and results driven data.
• Leadership: Demonstrated leadership in a fast-paced, dynamic environment, with the ability to motivate and lead teams and interact effectively with internal and external stakeholders, donors, and volunteers towards achieving organizational goals.
Duties:
Project Management
• Mentor a team of professionals, fostering a culture of collaboration, excellence, and Christian values.
• Lead team to ensure projects and resources are coordinated and aligned with administrative and operational support needs of the entire department and leadership team to meet department goals and objectives.
• With support from the Sr. Director of PCS, this individual will serve as the primary liaison between PCS and the Marketing and Communications team to support and coordinate the strategizing, ordering and editing of all print and digital PCS marketing materials
• Additionally responsible for all project management tracking, proofing, editing and follow up on timelines to meet marketing criteria.
• Provide excellent administrative services to the Sr. Director of PCS to ensure department operates in an organized, efficient, and professional manner.
• Prepare reports, letters and correspondence to donors, vendors, and other stakeholders on behalf of departmental leaders and Sr. Director
• Manage travel arrangements, organize, and schedule meetings and appointments for Sr. Director of PCS as requested.
• Support departmental leadership in high level meetings by taking minutes, documenting assigned tasks, and providing follow up activities necessary to drive outcomes with all stakeholders as assigned.
Operational Management
• Collaborate with leadership to manage departmental budget and financial resources, ensuring fiscal responsibility and alignment with strategic objectives.
• Collaborate oversight of the recruitment, training, and supervision of volunteers involved in fundraising and engagement activities ensuring alignment with organizational goals and acknowledging their contributions.
• Collaborate oversight of the operations of the Box of Joy program, including logistics, communication with stakeholders, especially the Engagement Team, and ensuring program effectiveness.
• Collaborate with the Donor Program Services team to fulfill PCS data needs and ensure data accuracy and integrity.
• Provide logistical support for PCS fundraising and engagement events, including planning, invitation management, and calendar maintenance.
• Ensure the tracking and management of fundraising reservations, updates, and changes across teams, ensuring alignment with fundraising objectives.
• Develop and enforce Standard Operating Procedures (SOPs) for departmental procedures and protocols.
• Assist PCS teams with human resources administrative tasks such as staff recruiting, onboarding, recognition, and training.
• Manage shared departmental documents and records, including correspondence, procedures, and historical files.
• Prepare and distribute various reports, including fundraising, management, financial, and board reports.
• Draft, proofread, and obtain approval for fundraising and engagement materials in collaboration with the Senior Director and internal teams, especially Marketing and Communications.
• Ensure the preparation of board reports by preparing drafts and managing communication among PCS Directors and Managers
• Perform additional duties as assigned or required to support organizational goals and initiatives.
• Other duties as assigned

About the Employer

We mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ.

Our
Vision
All Catholics around the world united in overcoming material and spiritual poverty