International Program Quality and Impact Manager

Job Description

Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief, and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.

Position Title: International Program Quality and Impact Manager
Department: International Programs, Technical Programs Development & Impact
Position Location: Remote, yet East Coast working hours approximately 8.30 am - 5 pm (South Florida preferred)

Reports to: Senior Director, Technical Programs Development and Impact (TPDI)

Position Summary:
The International Program Quality and Impact Manager is responsible for ensuring that Cross Catholic Outreach's program design, Monitoring, Evaluation, Accountability, and Learning (MEAL), and Ministry Partner capacity-strengthening systems are applied consistently and effectively across the program portfolio. The Manager supervises and equips a distributed team of TPDI Colleagues who support Ministry Partners in applying TPDI tools and processes across the full program cycle.
The Manager ensures that the implementation of TPDI-related activities of the Standard Program Process (SPP), including Assessments, Baselines, Program Designs, Monitoring systems, and learning processes, are completed to appropriate quality standards and used to improve program decisions and results. The position works closely with the Programs team, TPDI technical advisors, Ministry Partners, and in-country colleagues to connect high-quality design with implementation, monitoring, learning, and appropriate adaptation.
Educational or Certification Requirements:
• Bachelor's degree in international development, program evaluation, public administration, social sciences, or a related field; master's degree preferred.
Experience Requirements:
• 5+ years of experience in international program quality, program design, MEAL, adaptive management, or a related field.
• Experience supervising and developing geographically dispersed staff, consultants, or contractors.
• Demonstrated experience working through local implementing partners in international development contexts.
• Experience with participatory assessment, baseline studies, Theory of Change, results frameworks, indicators, monitoring, evaluation, learning, and program adaptation.
• Experience facilitating workshops and coaching multicultural teams remotely and in field settings.
• Strong organizational, portfolio management, communication, and cross-functional coordination skills.
• Preferred: Field experience in Africa and/or Latin America.
• Required: Professional fluency in written and spoken Spanish.
Knowledge, Skills, & Character Required:
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.
• Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.
• Believes in and supports the mission and ministry of Cross Catholic Outreach and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach.
TPDI Colleague Management and Development
• Participate in the recruitment and selection of TPDI Colleagues.
• Directly supervise, coach, and develop TPDI Colleagues, including setting expectations, assigning work, monitoring performance, and addressing performance or quality concerns in coordination with the Senior Director. Establish clear assignments, work plans, deliverables, schedules, and quality expectations for TPDI Colleagues.
• Conduct regular individual and team check-ins and coordinate onboarding, training, and professional development, coaching, and technical capacity strengthening of TPDI Colleagues.
• Review Colleague reports and deliverables for completeness, consistency, and technical quality.
• Monitor workload, travel, consultant resources, and country coverage; recommend adjustments where needed.
• Build a collaborative learning community that shares practical experience across countries and regions.
Program Quality Systems and Standards
• Lead the consistent field application of TPDI guidance, tools, templates, and quality standards.
• Establish and maintain practical review criteria for CSAs, baselines, PDWs, five-year design proposals, monitoring reports, and other TPDI deliverables.
• Coordinate technical review with TPDI sector advisors and other subject matter experts.
• Require revision of incomplete or low-quality TPDI deliverables and provide clear guidance for improvement.
• Support and equip Ministry Partners and selected community members to consistently apply agreed TPDI tools to assess activities, outputs, quality, risks, learning, accountability, community priorities, and progress toward outcomes.
• Promote appropriate standardization while allowing contextual adaptation based on partner capacity and operating environment.
• Ensure appropriate standards for data quality, including completeness, accuracy, consistency, timeliness, and documentation of limitations.
• Review alignment among community priorities, Theories of Change, outcomes, indicators, targets, activities, monitoring plans, budgets, partner roles, and SteerCo contributions toward achieving indicator targets.
• Maintain clear documentation, version control, and accessibility of approved TPDI products.
• Support the use of monitoring, evaluation, and learning findings to inform program decisions, adaptation, and future program design.
Programs and Cross-Functional Coordination
• Collaborate with Programs staff to align TPDI processes with RFAs, annual implementation plans, Zengine requirements, funding cycles, and program reporting.
• Establish shared calendars, handoffs, and communication practices that reduce duplication and conflicting requests to Ministry Partners.
• Provide Programs with technical and MEAL findings that may affect implementation plans, output expectations, risks, or proposed adaptations.
• Obtain implementation, funding, expense, and output information needed for TPDI review and learning.
• Participate in regular TPDI-Programs portfolio reviews and help resolve role, process, and information gaps.
• Coordinate with technical advisors, digital systems staff, consultants, and other internal stakeholders as needed.
Continuous Improvement of TPDI Systems
• Gather structured feedback from Ministry Partners, TPDI Colleagues, Programs staff, technical advisors, and SteerCos.
• Recommend improvements to TPDI tools, guidance, training, digital workflows, and quality-review processes.
• Recommend ways to improve expense management processes so TPDI Colleagues have the practical resources needed to fulfill their assigned tasks effectively.
• Identify recurring implementation, design, capacity, and data-quality challenges and propose practical responses.
• Contribute to TPDI strategy, annual planning, budgeting, reporting, and team-wide learning and innovation.
• Monitor relevant international practices and share them within TPDI for consideration and possible inclusion in CCO's program models and guidance documents.
Cross-Cultural Effectiveness
• Demonstrates the ability to work successfully with Dioceses, Catholic NGOs, religious congregations, community leaders, government technical officers, and diverse international teams.
• Applies the principles of subsidiarity and solidarity by strengthening program quality through collaboration, local ownership, and accompaniment.
• Systems thinking: Can identify connections across CCO's core sectors and across assessment, design, implementation, monitoring, learning, and adaptation.
• Communicates expectations and feedback clearly, respectfully, and appropriately across cultures.
Duties:
• Ability to work East Coast Time (USA).
• Domestic and/or international travel 6-12 weeks a year. This position requires occasional domestic and/or international travel to attend meetings, trainings, workshops, monitoring visits, conferences, or organizational events. Travel may be conducted by airplane, automobile, bus, or other reasonable means. Travel frequency is expected to be limited and scheduled in advance when possible.
• Participate in CCO field-based initiatives as required.
• Attend and participate in the IPG Leadership Team meetings.
• Attend/participate in CCO devotions, Bible, and book studies.
• This role requires the ability to perform standard office functions, including prolonged sitting, standing, and computer use. Occasional lifting, carrying, or moving materials weighing up to 20 pounds may be required.
• Perform other duties as assigned.

About the Employer

We mobilize the global Catholic Church to transform the poor and their communities materially and spiritually for the glory of Jesus Christ.

Our
Vision
All Catholics around the world united in overcoming material and spiritual poverty