Client Advocate

Job Description

This job is in Callahan, Florida

Responsibilities
• Perform pregnancy tests, intake counseling and life-affirming options consultations with clients
• Encourage clients to express their feelings about their pregnancy and life circumstances to help them develop insight into themselves, their situation, and their relationships
• Provide life-affirming options support via incoming phone calls and text messages
• Maintain confidentiality of client records
• Chart client interactions, progress, participation, and referrals appropriately in multiple software
systems
• Evaluate client needs during appointments and create a client care plan to connect clients to
appropriate resources, when needed
• Provide routine follow-up care for clients and track client progress
• Assist in the scheduling of clients seeking pregnancy services
• Seek out and participate in ongoing training, education, and development for this position
• Attend and participate in all staff meetings
• Participate in organization events
• Attend community meetings or events as required
• Other duties assigned by management

Required Skills/Abilities
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills
• Ability to manage time and prioritize effectively
• Ability to work independently and be self-sufficient
• Adept at learning quickly

About the Employer

Women's Help Center is a pro-life pregnancy care center that adheres to the teachings of the Catholic Church. Since 1990, our ministry has been a compassionate presence in Northeast Florida, walking alongside women and men facing unplanned pregnancies. Through life-affirming alternatives to abortion and compassionate support before, during, and after pregnancy, we've helped nurture hope, strength, and brighter futures for thousands of women, children, and families.