Guest Relations

Job Description

Position Summary:
Provide a welcoming voice to guests visiting Covecrest, as well as organize details for retreats and financials for Covecrest.

Please Note: This job requires living and working as a part of our camp community. You can view our Rule of Life here: https://lifeteen30web.wpenginepowered.com/missions/files/2025/03/Life-Teen-Mission-Communities-Rule-of-Life-Sept-2024.pdf.

Essential Ministry Functions / Responsibilities:
Foster radical hospitality where Christ is the guest and Christ is the host in us.

Serve youth ministers in booking and coordination of retreats.

Coordinate housing for all guests.

Communicate and coordinate with Covecrest staff and missionaries all retreat schedules and needs of guests.

Communicate cleaning needs and expectations for cleaning facilities to cleaning crew.

Manage and report routine Covecrest expenses to Life Teen Finance Team.

Oversee general office management - supply ordering, equipment maintenance, and office cleanliness.

Coordinate seasonal camp decorations.

Oversee keeping chapel supplies stocked.

Work with missionaries to host groups on weekends.

Work with Food Service Coordinator to ensure guests have proper food/hospitality items in homes upon arrival.

Execute follow up with youth ministers and guests to ensure their satisfaction and thank them for their Covecrest visit.

Manage Camp Store (Outpost) and Art Barn.

Work with other areas of Life Teen to supply product for Outpost.

Order product for Art Barn and create new projects.

Manage and report Outpost and Art Barn expenses and revenue to Life Teen Finance Team.

Oversee all volunteers who work in the Outpost and Art Barn.

Provide hospitality and communication to all visiting priests, hosts, musicians, seminarians, religious sisters, nurses, and their families before their arrival and during their visit.

Manage all camper paperwork including medical forms, parental authorization, and liability waivers.

Manage and minister to office, wellness assistant(s), hospitality, photo, video and social media service crew.

Coordinate supplying each summer camp week with medical supplies.

Adhere to Rule of Life and Community Standards.

Complete other tasks and projects as needed.

Direct Reports to this Position: Guest Experience Specialist, Hospitality Apprentice

Success Factors:
Proficiency in Microsoft Office Suite.

Proficiency in working on a computer and ability to adapt to new technologies.

Knowledge and understanding of the Catholic Church and faith.

Well-developed sense of workflow, time management, and prioritization of projects.

Ability to collaborate with others and work as a team.

Ability to manage personnel and provide direction to others.

Ability to provide exceptional customer service and hospitality with a servant's heart and ministry mindset

Strong interpersonal, verbal, and written communication.

Organized and detail-oriented with a heart for taking care of others.

Creative with original ideas and a keen eye for aesthetics/details.

ABOUT US
As a Eucharist-centered movement within the Roman Catholic Church, Life Teen leads teenagers and their families into a deeper relationship with Jesus Christ and His Church. With the Blessed Virgin Mary as our intercessor and guide, Life Teen seeks to unleash the fullness of the Sacramental power present within the young Church.

HOW TO APPLY
Please email resume and cover letter to Amanda Canela at acanela@lifeteen.com

About the Employer

We are a retreat center, summer camp, and community of Catholics committed to reaching teens, restoring parishes and reclaiming culture! Life Teen's goal is to lead teens closer to Christ.