Donor Communications Manager

Job Description

Location: Golden, CO

Hours: Full-Time

Position Mission

The Donor Communications Manager plays a vital leadership role within the Donor Communications team at FOCUS (The Fellowship of Catholic University Students). This position helps advance the mission of FOCUS by ensuring donors, missionaries, and staff receive timely, accurate, and mission-aligned communication and support regarding donations.

Reporting to the Director of Donor Communications, the Manager will lead daily operations, manage a team of Specialists and Sr. Specialists, and help develop efficient systems and workflows to better serve the FOCUS community. The ideal candidate is a quick learner, a builder of strong, scalable systems, and a proven team developer with a passion for service and operational excellence.

Position Responsibilities

Team Leadership & Development

Supervise and support the professional growth of 3-4 direct reports
Cultivate a high-performing, mission-aligned team that consistently exceeds service expectations
Provide mentorship and accountability to help team members grow in both skill and spiritual maturity
Lead the team in the absence of the Director of Donor Communications when needed
Operations & System Management

Oversee the day-to-day execution of donor support communications and data updates
Build and maintain clear, efficient systems and processes that drive excellence in donor service
Troubleshoot and manage complex or escalated support issues with professionalism
Coordinate interdepartmental projects with Mission Development, Finance, Marketing, and others
Hiring, Training & Onboarding

Assist in recruiting, hiring, and onboarding new staff and interns
Develop and implement effective training and quality assurance practices for a scalable team model
Hands-On Support

Learn all key responsibilities of Specialists and Sr. Specialists and assist as needed, including:
Resolving donor and missionary inquiries via phone, email, and mail
Serving as the primary contact for donation-related questions from staff and missionaries
Maintaining donor data with a consistent 99%+ accuracy rate
Qualifications

Bachelor's degree preferred
2-3+ years of people management experience required
Background in customer service management or call center environments is a strong plus
Working knowledge of Microsoft Office, CRM/database systems (e.g. Raiser's Edge), and direct mail processes
Exceptional written and verbal communication skills
Strong aptitude for learning new technologies, platforms, and systems quickly
Experience in developing scalable processes or systems in a high-volume environment
Mission-aligned, self-motivated, and deeply committed to serving others
Key Competencies

Strong leadership and team-building ability
Strategic thinker with operational efficiency in mind
Proven skills in development, training, and system-building
Quick to learn and adapt in fast-moving, mission-driven environments
Organized, solutions-oriented, and detail-focused
Excellent communicator and collaborative partner across departments

Compensation & Benefits

For this role, we anticipate paying $55,000 - $65,000/year. (This role is also eligible for bonus pay.) This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.

As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:

Medical, Vision and Dental insurance
Ability to contribute to a Health Savings Account
Employer-provided life insurance
Long-term disability insurance
Option to purchase additional life insurance for yourself, your spouse and your child(ren)
403(b) retirement plan with a discretionary employer-match for eligible staff
Option to purchase LifeLock Identity Protection
Integrity-based Paid Time Off
Paid parental leave
We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.
Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.

About the Employer

The Fellowship of Catholic University Students (FOCUS) has one mission: to know Christ Jesus and fulfill His Great Commission. Since 1998, FOCUS missionaries have invited college students into a growing relationship with Jesus Christ and His Church, inspiring and equipping them for a lifetime of Christ-centered evangelization, discipleship and friendships in which they lead others to do the same. Through Bible studies, discipleship groups, conferences and mission trips, missionaries walk alongside students in their journey of faith, encouraging them to live out lifelong Catholic mission.