Undergraduate Online Admissions Counselor

Job Description

Date: September 18, 2026
Position Available: Undergraduate Online Admissions Counselor
Position Reports to: Director of Graduate and Online Admissions
Department: Admissions Office
FLSA Status: Exempt
Schedule: Full-time; Monday - Friday, 8:30 a.m. - 4:30 p.m.; some evenings and weekends; travel required

Please apply online: https://franciscan.edu/undergraduate-online-admissions-counselor/

POSITION SUMMARY
The Undergraduate Online Admissions Counselor is responsible for making initial contact with inquiries and providing customer service throughout the entire admissions process and beyond. Will work closely with Registrar and Financial Aid. Occasional travel to outside sell at conferences may occur. Sales and customer service skills are a must. It is also important to be self-motivated, efficient, and a good problem solver.

PRIMARY RESPONSIBILITIES
• Make daily calls, texts, and emails to new inquiries and applicants.
• Respond to all calls, texts, and emails in a timely, effective manner.
• Contact existing inquiries to discuss the application process.
• Contact applicants to assist them in completing application.
• Contact admittees to assist with deposit, email set up, and registration.
• Work with financial aid and registrar to ensure smooth process for students.
• Collaborate with academic advising and department chairs.
• Assist in webinars and events.
• Travel to events and conferences to promote FUS online.

This is not intended to be an all-inclusive list. Additional duties, expectations, and responsibilities may be added or changed as needed to meet the University's needs.

REQUIREMENTS
Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:

Technical Skills
• Slate or other CRM experience preferred.
• Proficient in Microsoft Office Suite
Non-Technical Skills & Competencies
• Drive for Results - sales focused and goal-oriented.
• Interpersonal Skills - effectively uses both formal and informal means of communications and influence.
• Action Oriented - hard working and displays initiative; does not wait to be told or asked to do something.

Education & Experience
• Bachelor's degree required.
• Sales experience is desired.
• Customer service experience is desired.
Workplace Factors
• Must be able to work in person.
• Must be flexible to occasionally work evening hours and weekend events.
• Must be able to lift and transport 25 lbs. (recruiting materials)
Candidates must submit an online application, a resume, list of references, and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.

Please apply online: https://franciscan.edu/undergraduate-online-admissions-counselor/

For other information and job postings, visit our website at https://www.franciscan.edu

Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.

About the Employer

Franciscan University is a Catholic and Franciscan liberal arts and professional studies institution located in Steubenville, Ohio.