Information Technology Manager

Job Description

About CCC:

Since 1923, Commonwealth Catholic Charities (CCC)has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 11 locations throughout Virginia.

SUMMARY: The Information Technology (IT) Manager leads the daily operations of the IT Department, ensuring secure, efficient, and reliable technology services across the agency. This role is responsible for developing and implementing IT strategies, managing infrastructure, and supporting business applications, including oversight of the Cardinal client database management system to ensure optimal functionality for program staff and agency needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Oversee daily IT and telecommunications operations, including system backups, access controls, software licensing, and event log monitoring for failures and intrusions.

Plan, direct, and oversee operational aspects of the agency's technical infrastructure.

Design, implement, and support the agency's wide area network (WAN), optimizing resources and monitoring network performance.

Manage computer hardware, data storage assets, and capacity planning to meet business demands.

Administers the agency's cell phone program, including procurement, activation, assignment, inventory management, troubleshooting, and ensuring compliance with usage policies.

Develop, implement, and maintain information systems security standards and procedures, including disaster recovery and database protection.

Oversee implementation, maintenance, and support of agency-wide business applications.

Provide full oversight of the Cardinal client database management system, including all troubleshooting, updates, and changes to ensure continuous functionality for program staff and agency operations.

Provide training and support to staff on new and existing software, hardware, and best practices.

Oversee the agency's help desk ticketing system, ensuring timely resolution of technical issues.

Lead the outsourcing process for IT services, including vendor evaluation, selection, and contract negotiation.

Prepare and manage the department's operating budget.

Purchase, support, and upgrade servers, computers, printers, scanners, telephones, and related hardware/software.

Direct and maintain the agency's intranet/extranet and web systems, including design, performance, and maintenance.

Collaborate with administrators, supervisors, users, and vendors to resolve operational issues and plan technology initiatives.

Provide consulting services and prepare periodic summary reports on IT and telecommunications activities.

Develop proposals for funding information and telecommunications technologies.

Represent the agency professionally and ethically in the community and workplace.

Demonstrate sensitivity to the service population's cultural and socioeconomic characteristics.

Exhibit strong interpersonal, decision-making, problem-solving, oral, and written communication skills.

Intermediate knowledge of Microsoft 365 applications.

Qualifications
EDUCATION and/or EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or a related field required with a minimum of six years of relevant experience. Knowledge and experience with Dynamics 365 and/or Power BI tools preferred

Full-time Employee Benefits:
Retirement savings - After one year of employment, the agency contributes 4% of your plan year earnings into a savings account for you and will match dollar-for-dollar up to 4% of salary if an employee makes contributions to the plan. That's an 8% annual contribution to your retirement savings!
PTO - earn 16 days off for vacation, sick, or personal time in your first year. This goes up to 22 days in your second year and keeps climbing every five years.
Holidays - Enjoy eleven paid holidays
Other paid leave at no cost to employees - bereavement, short-term disability, long-term disability, paid parental leave
Virginia Credit Union memberships
Employee Assistance program - Free services including five free confidential consultations with a mental health professional
Medical Insurance - a choice of 4 PPO plans for employee, employee + spouse, employee + child(ren), or family coverage. A portion of premiums subsidized by the agency.
Dental Insurance - a choice of two dental plans for employee, employee + spouse, employee + child(ren), or family coverage. A portion of premiums subsidized by the agency.
Vision Insurance
Life insurance - paid by agency with option to purchase additional coverage
Other insurance benefits - flexible spending accounts including dependent care, health savings account (for qualified HDHP participants), legal resources

Turn your passion for helping others into a meaningful career with CCC. Apply now at https://www.cccofva.org/careers. Commonwealth Catholic Charities is an equal opportunity employer and a drug free workplace.

About the Employer

Commonwealth Catholic Charities is a nonprofit social service organization which has assisted families and children in central and southwestern Virginia for over 97 years. Come and join a team of people committed to making a difference in the lives of others.