IT Support Technician (Tier 2)

Job Description

IT SUPPORT TECHNICIAN II
Washington, DC / Onsite

HOW YOU WILL IMPACT THE BIG PICTURE:

This role supports the overall success of the DC IT department by delivering dependable technical support, maintaining stable systems and accurate inventory, and contributing to key IT projects. By helping ensure reliable technology operations and minimizing downtime, the IT Technician enables staff to work efficiently and advances the organization's broader mission and long-term technology objectives.

WHAT YOU WILL DO:

• Serve as a key point of contact for technical support, assisting remote and onsite users with hardware, software, and system-related issues.
• Install, configure, and troubleshoot computers, printers, mobile devices, and applications to ensure reliable day-to-day operations.
• Support new employee onboarding, maintain accurate documentation of service requests and resolutions, and perform preventative maintenance on network-connected equipment.
• Take ownership of assigned tickets, escalate complex issues when necessary, and deliver clear, timely communication to users.
• Collaborate closely with the Sr. Systems Administrator on system upgrades, equipment refreshes, and other IT initiatives that strengthen and modernize the organization's technology infrastructure.

ABOUT YOU:

• You bring 2-3 years of hands-on experience supporting PC hardware and operating systems, along with an entry-level IT certification (CompTIA, CCNA, or similar).
• You have a foundational understanding of IT principles-including hardware, software, networking, and security-and are comfortable working with Microsoft 365, Windows, and macOS environments.
• You are a strong problem-solver with excellent communication skills, customer-service focused, and eager to continue growing your technical expertise.
• You're able to handle equipment as needed and thrive in a collaborative, service-oriented environment.
• A bachelor's degree in a related field (or equivalent experience) is required.
• Familiarity with Azure, SaaS support.
• An understanding of the Catholic faith and mission are a plus.

WHAT YOU'LL LOVE ABOUT WORKING HERE:

• We offer a career with purpose! Apply your God-given talents, knowing your contributions help to advance EWTN's mission of sharing the Gospel with the world.
• Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member, not just an employee.
• Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life & Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team!

WHAT TO DO NEXT:
If you're ready to get started on EWTN's mission to bring the Gospel to the world, please apply directly at www.ewtn.com/employment.

Thank you for considering EWTN and we look forward to hearing from you!

About the Employer

EWTN Global Catholic Network, in its 45th year, is the largest Catholic media organization in the world. EWTN's 11 networks broadcast in multiple languages 24 hours a day, 7 days a week to over 435 million television households in more than 160 countries & territories. Platforms include direct broadcast satellite television & more than 6000 television affiliates as well as ROKU, Apple TV, Amazon Fire, & multiple social media platforms. Radio services are transmitted through SIRIUS/XM, iHeart Radio, & over 500 domestic and international AM & FM radio affiliates; a worldwide shortwave radio station; the largest Catholic website in the U.S.; electronic & print news services, including "The National Catholic Register" newspaper, & two global wire services; as well as a publishing arm.