Patient Services Director

Job Description

Classification: Staff | Non-Exempt | Member of Medical Services Team
Reports to: Executive Director
Oversees: Nurse Manager and Ultrasound Manger
Status: 24-30 hours a week; includes one evening
________________________________________

Join Our Caring, Life-Affirming Team!

Are you a compassionate healthcare leader ready to make a real difference? At A Woman's Concern, you'll help ensure women and families receive expert, respectful, and life-affirming care-guided by our mission to affirm life, nurture hope, and strengthen families.

As Patient Services Director, you'll guide a caring medical team providing comprehensive, life-affirming support from pregnancy through postpartum. This leadership role embodies compassion, professionalism, and medical excellence in service of both mother and child.

What You'll Do

Medical Leadership and Patient Care
• Direct and support a dynamic medical team, including nurses and ultrasound specialists, in delivering evidence-based, life-affirming healthcare.
• Provide patient consultations, pregnancy testing, early prenatal support, education, and follow-up care with professionalism and empathy.
• Collaborate with the Nurse Manager, Ultrasound Manager, and Medical Director to ensure quality, compliance, and continuity of care.
• Maintain accurate and confidential electronic medical records (EMR) that reflect the highest standards of integrity and holistic care.

Program Development and Service Innovation
• Evaluate potential new medical services for feasibility, quality, and alignment with the organization's mission.
• Participate in strategic planning to enhance patient outcomes and operational excellence.
Education and Advocacy
• Manage education and empowerment of patients on topics such as pregnancy health, childbirth preparation, postpartum care, and parenting.
• Advocate for moms, babies, and families through compassionate communication and meaningful community referrals.
Compliance and Continuous Improvement
• Ensure compliance with AAAHC standards, state regulations, and clinic policies.
• Remain current on best practices in women's healthcare and integrate evidence-based approaches.
• Model ethical behavior consistent with the organization's values and commitment to life.

What We're Looking For

Education and Credentials
• Master's degree in nursing with Nurse Practitioner (NP) license preferred.
• Candidates licensed as Physician Assistants (PA) or Certified Nurse Midwives (CNM) are welcome to apply.
• Highly qualified BSN candidates with relevant clinical experience will also be considered.
• Must hold current Pennsylvania licensure.
• CPR/BLS certification required.

Experience and Skills
• 2 years of clinical experience in women's health, obstetrics, or a related field preferred.
• Tech-savvy with strong verbal, written, and organizational skills.
• Proven ability to lead teams, maintain confidentiality, and manage patient care with compassion and efficiency.
• Self-starter who thrives both independently and collaboratively.
• Spanish fluency is highly valued.
Mission and Character
• Passionately pro-life and aligned with A Woman's Concern's mission and statement of faith.
• Demonstrates maturity, integrity, and empathy in every aspect of work.
• Committed to ongoing professional and spiritual growth.

Clearances and Certifications
Upon hire, ability to secure Child Abuse Clearance, State Police Clearance and FBI Fingerprinting and Criminal Background Check. On a bi-annual basis, participate in training for mandated reporting of child abuse. Current CPR and BLS certification.

Physical Demands
Activities in performance of duties include sitting, standing, walking, climbing stairs, lifting to 5 lbs., kneeling, reaching, pushing, pulling, keystroking on a keyboard or similar device, talking, hearing, and seeing.

Why Join Us?
• Make a lasting impact through compassionate, life-affirming care.
• Work in a joyful, faith-filled environment where hope and healing come first.
• Enjoy professional growth opportunities and deep personal fulfillment as part of a mission that changes lives.

About the Employer

Our vision statement is to create a community where families are strong and life is cherished.

We provide an open door and inviting space to all women in need of resources related to pregnancy, parenting and sexual health and empower families with focused classes, dedicated support, and material assistance to uphold the value of every human life.

Our center provides prenatal and parenting education, community referrals, emergency material assistance, post-abortion care, and sexual integrity education.