Operations and Fulfillment Coordinator

Job Description

The Operations and Fulfillment Coordinator supports the smooth day-to-day operations of the Mary Foundation, ensuring that products and materials are delivered accurately, efficiently, and on time, while also assisting with quality assurance and inter-departmental coordination.

Qualifications:
Education and Experience: Degree in Business, Operations, Supply Chain, or related field (or equivalent work experience) is welcome, but not required. Exposure to non-profit, e-commerce, or distribution is beneficial, but not required.
Faith Formation: Devout Catholic

Work Setting and Schedule:
Monday - Friday 9AM to 5PM with occasional flexibility for high demand periods
Combination of open office/administrative work and hands-on fulfillment tasks (able to consistently lift up to 40 lbs)

Skills:
-Strong organizational and time-management skills
-Detail oriented with accuracy in data entry and reporting
-Effective communicator with problem-solving mindset
-Ability to work independently and as part of a team
-Manual dexterity and proficiency at touch typing

Key Responsibilities:
-Process incoming orders and ensure timely and accurate fulfillment.
-Coordinate shipping, tracking, and delivery with suppliers, carriers, and customers.
-Ensure packaging, labeling, and documentation meet organizational standards.
-Manage returns, exchanges, and issue resolution related to shipments.
-Maintain operational awareness and standard operating procedures (SOPs).
-Monitor supplier performance and escalate issues as needed.
-Support compliance with safety, quality, and regulatory requirements.
-Assist in evaluating and implementing process improvements.
-Perform customer service in accord with Mary Foundation standards.
-Track stock levels and maintain accurate inventory records.
-Conduct regular counts and reconcile discrepancies.
-Communicate restocking needs and assist with procurement.
-Identify opportunities to streamline inventory processes and reduce waste.
-Generate and distribute reports on fulfillment, inventory, and operations metrics.
-Assist with budget tracking and invoice processing.
-Provide support for cross-departmental projects as assigned.
-Serve as a point of contact for internal teams and external stakeholders.

About the Employer

Since 1991, the Mary Foundation strives to evangelize and sanctify each person in the world by distributing life-changing "tools for evangelization" and growing prayer movements. These include bestselling Catholic books, booklets, novels, sacramentals, and online resources including Catholicity.com and CatholicYoungAdultGroups.org along with the Operation True Cross prayer movement.