Director of Operations

Job Description

Overview of Position

The Director of Operations (DOO) serves as the chief administrative officer of the parish, working in close collaboration with the Pastor. The DOO ensures that the operational, financial, and facility needs of the parish are well-managed, so that pastoral staff and parishioners can focus on mission and ministry. The role combines strategic leadership with hands-on management in reception, finance, human resources, facilities, and communications. The Director of Operations also leads, disciples, coaches, and supervises his/her multi-disciplinary team.

Key Responsibilities:

Strategic Leadership: Serve as a member of the Pastor's leadership team to align operations with mission and vision. Develop and implement operational plans, policies, and procedures that foster hospitality, simplicity, and responsibility. Serve as a trusted advisor to the Pastor regarding long-term planning, resource allocation, and risk management.

Finance & Stewardship: Oversee financial management, including budgeting, forecasting, reporting, and cash flow. Supervise in-house accountant and outsourced financial services, payroll, and bill payment systems. Ensure compliance with diocesan financial policies and applicable civil regulations. Support stewardship initiatives by communicating financial transparency to parishioners.

Facilities & Operations: Oversee facility use, maintenance, and capital projects across parish and school campuses. Manage contracts with vendors and service providers. Supervise the facility manager to establish safety, security, and emergency response procedures.

Human Resources: Collaborate with diocesan HR on hiring, onboarding, and performance management. Support a positive work culture ensuring compliance with employment laws and diocesan guidelines. Provide training, support, and accountability for staff.

Communication & Administration: Supervise communication & administrative staff, providing clarity of roles and expectations. Streamline processes for effective information sharing between staff, leadership, and parishioners. Oversee baptism, funeral, marriage, and quinceanera administrative workflows.

Qualifications:
Be a disciple of Jesus Christ who prays and seeks to life their life according to Jesus' and His Church's teachings.
Undergraduate degree or Master's degree in business adminstration or equivalent
Bilingual English & Spanish preferred
5+ years of Managerial experience
5+ years of Business Administration or Operations experience

Work Environment:
Salaried for 40 hours a week, generally from 8:30am-4:30pm M-F, with one evening or one Saturday commitment a month.

About the Employer

Our Lady of Guadalupe Parish in Madison, WI, includes the churches of St. Patrick, St. Joseph, St. James, and Holy Redeemer, and the school of St. James.

We are a bilingual Catholic community that exists to make disciples and give glory to God. Our team loves God and their neighbor as themselves. As a parish, we are a community of nations, we strive to be accessible to the poor, and we know that for most people we are one stage in their journey. We strive to love God and our neighbor by always believing the best of others, seeking to understand and committing, and being positive champions of change.