Operations and Business Manager

Job Description

DIOCESE OF PENSACOLA-TALLAHASSEE
JOB DECRIPTION

JOB TITLE: Operations/Business Manager, Catholic Retreat Camp & Conference Center at Cold Water Gardens

Date: March 2026 FLSA: Exempt

Job Summary

The Operations / Business Manager is responsible for the day-to-day management, financial stewardship, and operational oversight of a Catholic retreat camp situated on 400+ acres with multiple facilities and the capacity to host approximately 100 retreatants at a time. This role ensures that the retreat center operates efficiently, safely, and sustainably while fully supporting its spiritual mission and hospitality ministry.
Working closely with the Executive Director / Retreat Director, clergy, staff, and volunteers, the Operations / Business Manager integrates sound business practices with a deep respect for Catholic values, hospitality, and stewardship.

Job Responsibilities

Operations & Facilities Management:
• Oversee daily operations of a large retreat campus, including lodging, chapels, dining facilities, meeting spaces, offices, and outdoor grounds
• Manage maintenance, repairs, and capital improvements for multiple buildings and extensive acreage
• Coordinate preventative maintenance schedules to ensure safety, compliance, and longevity of facilities
• Oversee vendor relationships (maintenance, utilities, landscaping, waste, security, etc.)
• Ensure compliance with health, safety, fire, insurance, and local/state regulations

Financial & Business Management:
• Develop and manage annual operating budgets in collaboration with leadership
• Monitor revenues, expenses, and cash flow; prepare regular financial reports
• Oversee purchasing, contracts, and expense controls
• Support retreat pricing, facility rentals, and operational cost analysis
• Assist with long-range financial planning and sustainability initiatives

Staff & Volunteer Oversight:
• Supervise operations staff (maintenance, housekeeping, hospitality, grounds, etc.)
• Coordinate scheduling to support retreats, programs, and events
• Support recruitment, onboarding, training, and performance management
• Foster a collaborative, respectful workplace rooted in Catholic values

Hospitality & Guest Experience:
• Ensure a welcoming, orderly, and well-maintained environment for retreatants, clergy, religious, and guests
• Coordinate logistics for retreats and events, including room setup, meals, and facility readiness
• Respond promptly and professionally to operational issues affecting guest experience

Strategic & Mission Support:
• Collaborate with leadership to align operations with the retreat center's Catholic mission
• Support stewardship of land and facilities consistent with Church teachings and environmental responsibility
• Assist with planning for growth, special projects, and long-term campus development

Supervision

SUPERVISED BY: Executive Director, St Brendan Center
SUPERVISES: Operations Staff
LEADS/GUIDES: Operations Staff

Job Specifications

Required:
• Bachelor's degree in business administration, operations management, facilities management, or a related field (or equivalent experience)
• 5+ years of experience in operations, business management, facilities management, or hospitality leadership
• Proven experience managing budgets and operational systems
• Strong organizational, leadership, and problem-solving skills
• Ability to manage multiple priorities in a retreat or hospitality environment

Preferred:
• Understanding of faith-based ministry environments
• Experience working with Catholic organizations, retreat centers, camps, conference centers, or non-profits
• Familiarity with large property or campus management

Personal & Spiritual Qualities
• Practicing Catholic who supports and respects the teachings and mission of the Church
• Commitment to hospitality, stewardship, and service
• Professional demeanor combined with pastoral sensitivity
• Ability to work collaboratively with clergy, religious, staff, and volunteers

Licenses Certifications and/or Registration: Valid Florida driver's license;
must pass background screening, credit check and all diocesan requirements for employees.

Work Environment:
• On-site position at a 400+ acre retreat campus
• Occasional evenings and weekends required to support retreats and events
• Ability to walk the property, inspect facilities, and respond to operational needs

Physical Demands/Traits: Perceive characteristic of objects through the eyes; express or exchange ideas by means of the spoken word; perceive the nature of sounds by the ear; sit for prolonged periods of time; frequent walking and /or standing; able to lift, carry, push or pull 35 lbs maximum with frequent lifting and/or carrying of 20 lbs.

About the Employer

The Diocese of Pensacola-Tallahassee, founded in 1975, covers the 18 most northwestern counties of the State of Florida. Although the diocese is young, its roots go back to the first European settlement of this region. A fleet of ships carrying 1,500 colonists sailed into what is now Pensacola Bay on August 15, 1559. On behalf of the Spanish crown, Don Tristan de Luna established the first settlement in what was to become the United States of America. The settlement was abandoned in 1561 due to damage from hurricanes that destroyed the settlers' supplies.

Our diocese enjoys the distinction of being a "dual see" diocese. It has two centers from which the bishop governs - Pensacola and Tallahassee.