Administrative Assistant and Dispatcher

Job Description

Company Overview:

St Joseph's Construction Company is a sister company to The College of St Joseph the Worker operating in the shared mission of restoring and revitalizing the tri-state area. The Company provides on-the-job training to the students of the College. The Company has a service department that serves the local community.

Job Description:

The Administrative Assistant / Dispatcher serves as the primary Customer Service Representative, supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR/Dispatcher answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR/Dispatcher will work diligently to solve the problem, to the customer's satisfaction. As part of this responsibility, the CSR/Dispatcher will develop and manage reports and efficiently schedule and dispatch technicians to calls. This role requires the CSR/Dispatcher to think critically to ensure they are dispatching the best fit technician for the call. A successful CSR/Dispatcher must have the ability to function as a part of a team and be able to think creatively and critically.

Experience Required:

High school diploma/GED required
Associate degree preferred but not required
Self-starter and reliable
Strong customer service skills
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Strong knowledge of Microsoft Excel, Word and PowerPoint
Must be a critical thinker - Strong English composition skills
Telephone etiquette and working knowledge of email systems
Ability to develop tools that create efficiencies within the department.
Bilingual a plus, not required

Responsibilities:

The essential functions include, but are not limited to the following:

Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.
Good communication with the client is essential!
Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.
Have a courteous and pleasant demeanor whether on a phone call or not.
Know that courteousness affects other team members' spirit.
Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
Notify clients ahead of time if the technician/plumber is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's satisfaction.
Making sure that Club Membership clients are continually called and receive priority scheduling.
Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generating revenue.
Make every effort to compress call scheduling effectively and maximize productivity.
Communicate with the Purchasing/Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
Debrief technicians after each call and make sure they collected payment.
Obey company Code of Ethics and the Team Rules.
Keep the office spaces clean and organized

Requirements:

Must be a practicing Catholic in good standing with the Church.
Must uphold and live out the orthodox teaching of the Catholic Church.
Must have good work ethics and show a positive attitude toward the trade and daily work.
Must have the ability to relocate to Steubenville, OH.
Must have the ability to pass a drug screening and background check.
Adhere to all company policies and processes.

End Notes:

In short, we, at St. Joseph's Construction Company and the College of St Joseph the Worker are looking for a dedicated and faithful office administrator to join our growing team. We are all striving for sainthood and foster a wonderful work environment for serious catholic men and women. If you want to join a team that is dedicated to supporting your primary objective of living out your faith at work, at home, and in the community, please apply.

About the Employer

The College of St. Joseph the Worker is a Catholic institute of higher learning within the diocese of Steubenville that simultaneously trains students in the Catholic intellectual tradition to earn a BA degree as well as in the skilled trades.

A small, tight-knit group of tradesmen, academics, and administrators run the college in downtown Steubenville, OH. We offer very flexible and no set limit to vacation time. All Catholic solemnities are meant to be days off-and so they are. We don't have a ping-pong table at the office, but you could build one as all employees have free access to the woodshop.